September 29, 2003 — (WEB HOST INDUSTRY REVIEW) — Web hosting provider Zaantek (zaantek.com) launched today Total Support, a private label customer support center that Web hosting customers can now outsource.
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According to the company, Total Support offers support options such as live call center, e-mail inquiry and response, online chat, pre-and-post sales as well as survey services.
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“Total Support was developed in response to numerous requests from our Web site clients who needed additional resources to deliver adequate support services to their customers,” said Zach Moos, president of Zaantek. “Our intimate knowledge of our clients’ products allows us to not only rectify end-user technical issues, but also to sell and even answer billing questions.”
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Zaantek is based in California.
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