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September 29, 2003 -- (WEB HOST INDUSTRY REVIEW) -- Web hosting provider Zaantek (zaantek.com) launched today Total Support, a private label customer support center that Web hosting customers can now outsource.
According to the company, Total Support offers support options such as live call center, e-mail inquiry and response, online chat, pre-and-post sales as well as survey services.
"Total Support was developed in response to numerous requests from our Web site clients who needed additional resources to deliver adequate support services to their customers," said Zach Moos, president of Zaantek. "Our intimate knowledge of our clients' products allows us to not only rectify end-user technical issues, but also to sell and even answer billing questions."
Zaantek is based in California.
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Read Back Issues of WHIR Magazine
October 2009 - Web Hosting's All Star Team
This has been, for us, one of the most interesting, exciting and challenging build-ups to an issue of the magazine yet, Web Hosting's All Star Team. The balloting process was our first experiment with a kind of user participation we're planning to do a lot more with in the months to come. We had thousands of ballots submitted, with hundreds of write-in suggestions and a demonstration of user engagement that has us feeling super positive about the project.
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July 2009 - What am I Worth?
One of the interesting luxuries of working on a project like the printed WHIR magazine is that it allows us to play with things like our point of view from one issue to the next. In recent months we've been giving added attention to the kind of practical and applicable advice aimed at smaller hosts and resellers. This issue carries on with that point of view, asking, in our cover story, "what am I worth?" It's a complicated question without a clear-cut answer.
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May 2009 - The Blueprint for a Small Web Host
I was a little surprised by how difficult it became to see this idea through. We set out to assemble a blueprint for a small hosting business, but butted up pretty quickly against the general impossibility of covering all the territory that was out there to be covered. The basic constraints of a printed magazine, and the less-than-infinite amount of time we had available forced us to face the fact that we could never produce an exhaustive guide to starting a hosting company.
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