Update 1:20 p.m. –According to Jean McCarthy service is fully restored.
Update 12:39 p.m. –According to Jean McCarthy the media contact for EIG, ” The issue we are currently experiencing is impacting a small portion of our customer base, and we continue to make progress restoring all services. We will continue to keep our customers up via the links you posted.”
Hosting providers Hostgator and BlueHost are down again. This comes after an outage April 16th and one prior at the Provo, UT data center on New Year’s Eve. There was also a big outage in the EIG brands in August, causing hours of downtime for customer sites hosted in its Provo, UT data center.
Bluehost is keeping customers updated through its twitter support handle at https://twitter.com/bluehostsupport. According to the Bluehost site, the HostGator forum, twitter support feeds and twitter users, the service has been down for somewhere around 9 hours. According to a recent update from the EIG media contact the outage is now only affecting a small portion of its customer base. It’s unclear how many sites were affected throughout the network interruption.
The @bluehostsupport customer service twitter feed says, “the servers are fine, the issue is with the network, and our admins are working on getting that resolved asap”, another tweet said, “the issues are strictly with the network connectivity, no updates, upgrades or maintenance was occurring at the time.”
HostGatorbegan reporting the outage on their forum at 2:40 a.m. The last update came at 9:40 a.m. As of 11:43 EDT the outage is still active. Bluehost said at 9:30 a.m. “Progress is being made and we continue to gradually bring affected customers back online. Some accounts may still experience intermittent connectivity as we work through the network issues to restore complete service.”
The WHIR was unable to reach either company for comment. Bluehost had a recorded message saying they were experiencing intermittent network connectivity issues. HostGator had a message saying it’s telephone system is experiencing technical difficulties.