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October 3, 2001 — (WEB HOST INDUSTRY REVIEW) — Xpert Technology (xpert.com) has been appointed as an
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Accredited Service Partner in Ireland for Compaq (compaq.com). This follows
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a vigorous accreditation process involving an audit of resources, training
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and knowledge within Xpert by Compaq.
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Joe Nelson, service channels manager of Compaq says, “Compaq delivers
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warranty support for its products through a network of Service Partners who
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are measured and rewarded through best in class Service Partner programs. We
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have recently revamped our service partner programs with a focus on customer
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satisfaction and operational efficiency. Prospective Service Partners go
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through an in-depth operational audit of their customer management, service
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delivery and quality procedures.
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“The standards required to achieve the Accredited Service Partner status
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are high which ensures that we can guarantee the highest levels of warranty
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support to our customers,” he continued.
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Xpert has already been named as a premier partner for Compaq in Ireland and
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this accreditation will further strengthen Xpert’s position as an
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experienced Compaq reseller.
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“This accreditation means that we can offer our customers the full suite of
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services from installation to after sales warranty,” says James Delaney,
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technical director, Xpert Technology. “Having successfully passed the
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strict criteria, we can now provide full warranty support to our customers
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without having to pass it on to anyone else. As a result, we are in a
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position to deliver far greater service and account management.”
