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October 3, 2001 — (WEB HOST INDUSTRY REVIEW) — Xpert Technology (xpert.com) has been appointed as an
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Accredited Service Partner in Ireland for Compaq (compaq.com). This follows
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a vigorous accreditation process involving an audit of resources, training
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and knowledge within Xpert by Compaq.
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Joe Nelson, service channels manager of Compaq says, “Compaq delivers
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warranty support for its products through a network of Service Partners who
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are measured and rewarded through best in class Service Partner programs. We
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have recently revamped our service partner programs with a focus on customer
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satisfaction and operational efficiency. Prospective Service Partners go
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through an in-depth operational audit of their customer management, service
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delivery and quality procedures.
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“The standards required to achieve the Accredited Service Partner status
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are high which ensures that we can guarantee the highest levels of warranty
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support to our customers,” he continued.
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Xpert has already been named as a premier partner for Compaq in Ireland and
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this accreditation will further strengthen Xpert’s position as an
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experienced Compaq reseller.
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“This accreditation means that we can offer our customers the full suite of
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services from installation to after sales warranty,” says James Delaney,
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technical director, Xpert Technology. “Having successfully passed the
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strict criteria, we can now provide full warranty support to our customers
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without having to pass it on to anyone else. As a result, we are in a
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position to deliver far greater service and account management.”
About theWHIR.com
Since 2000, The Web Host Industry Review has made a name for itself as the foremost authority of the Web hosting industry providing reliable, insightful and comprehensive news, interviews and resources to the hosting community. TheWHIR is an iNET Interactive property. For more information on iNET Interactive, visit http://www.inetinteractive.com
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