Web hosting provider XO Communications announced on Tuesday it has released a single, integrated Hosted PBX and Contact Center on demand solution, which simplifies management, offers lower total cost of ownership and greater business continuity of businesses’ communications needs.
The move comes a couple of months after XO COmmunications launched three new cloud service offerings – XO Enterprise Cloud, XO Cloud Drive, and XO Cloud Vault.
The integrated XO solution includes advanced telephony and contact center features hosted in the cloud, which enables companies to more easily adopt newer technology while focusing on their core business operations.
The integrated telephony and contact center solution’s cloud-based architecture supports rapid expansion of communications that arise from seasonality demands or other business fluctuations, ultimately simplifying staffing and scheduling.
Hosted PBX and Contact Center on Demand unify on-premise and at-home workersthrough a single communications solution.
Employees and contact center employees can work as if they were located in the same physical building, no matter where they are located throughout the enterprise.
“In today’s complex and ever changing global business arena, companies no longer must own their telephony and call center IT environment, nor do they have to self-manage it,” said Jake Heinz, vice president of marketing. “Instead, IT organizations can offload some or all of the responsibilities to a trusted partner, like XO Communications, and benefit from reduced operational and capital costs and improved efficiencies.”
The cloud-based telephony and contact center solution provides a lower total cost of ownership by providing a hosted communications platform with a recurring monthly cost.
The solution enables users to avoid premise-based costs of traditional IP-PBX and automatic call distribution offerings such as investments in capital, licensing, support staff, meeting the demands of usage spikes, multiple disaster recovery sites, maintenance and upgrades.
The XO integrated solution uses carrier-grade infrastructure and is geographically-redundant and fault tolerant with automatic failover for disaster recovery.
XO Hosted PBX includes voice and network services, IP desktop phones, and direct access enterprise voice calling features including click-to-call, forward, transfer, single number reach, and anywhere access to communications.
In addition, the solution’s on demand Contact Center provides a virtual infrastructure to support call center agents with inbound call routing, administrative reporting and queue management.