Webmail.us Extends Customer Service
July 20, 2006 — (WEB HOST INDUSTRY REVIEW) — Email hosting service provider Webmail.us (webmail.us) announced on Wednesday it has just expanded its Customer Care division to provide fully staffed customer service and support 24 hours a day.
“At Webmail, we hang our hat on customer service and that is why so many customers and partners trust us with the management of their mission critical business email services,” says Patrick Matthews, CEO at Webmail.us. “In an industry where we compete against purportedly ‘free’ and ‘low-cost’ technology companies, we’ve differentiated our business by focusing on service. Service is part of our DNA and that’s something you don’t find too often with high tech businesses.”
The company attributes much of its success to the staffing approach for its unique Customer Care team. Webmail.us says it only hires well-qualified, motivated employees who will treat its customers in a respectable and professional manner.
Webmail.us has grown at a rapid rate, adding more than 14,000 businesses to its email hosting system in the past year. The company now hosts email for more than 21,000 businesses around the world.
