Website and web application monitoring service Site24x7 announced this week at HostingCon 2012 that it has added a new feature that measures user experience scores for websites and applications of web hosting customers.
In an interview with the WHIR, Gibu Matthew, director of product management at Site24x7, says that most application and website monitoring solutions don’t provide much business context.
“At HostingCon we are announcing Apdex score support on our hosted platform Site24x7.com,” Matthew says.
Web hosts can use the new feature to explain to customers the response time or performance of a website or an application, Matthew says. Web hosts can also share reports of the experience levels of the hosted websites to their customers, he says.
Apdex scores can measure online transactions in an ecommerce store such as adding an item to a shopping cart, for example.
What Apdex scores do in general is convey the emotion of the user, Matthew says.
“People could be frustrated accessing your website, they could be satisfied and so with Apdex scores you can communicate that to your IT team or the business managers,” Matthew says.
Using the Apdex score information, hosting providers could share performance metrics with their customers.
Site24x7 is available as a white-label service for hosting providers through its partner program, Matthew says.
Talk back: Would you be interested in offering your customers this feature to measure user experience? Let us know in a comment.