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Web Hosting Company Newtek Names SVP of Customer Operations

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Web hosting company Newtek Business Services announced on Friday it has named Mark Denzin its senior vice president of customer operations.

Providing quality customer service can make or break a web hosting company’s reputation. Assigning a specific role to oversee these responsibilities can significantly benefit a web host.

In this new position, Denzin will serve Newtek’s new and existing customers, as well as provide exceptional guidance in the ever-changing cloud, e-commerce and mobile environments to our client base.

Denzin is a customer-focused manager with 10 years of experience in customer service and 7 years serving in management positions in the customer service industry.

He first joined Newtek in July 2009 where he served as vice president of sales for nearly three years.

“In order to continue to provide exceptional customer service and technical support to both the technical community that relies on us for immediate response to their technical needs, as well as our individual business owners, Mark Denzin has been appointed as Senior Vice President – Customer Operations,” said Barry Sloane, chairman, president and CEO of The Small Business Authority. “Mark’s experience spans over 15 years in customer operations in the hosting and web services industry for some of today’s industry leaders which makes Mark exceptionally qualified to position the company’s resources.”

Newtek Technology Services specializes in Windows hosting solutions, providing services to more than 100,000 domains for customers located worldwide. The company provide a range of services including web hosting, cloud computing, and web design.

Talk Back: Do you have a role at your hosting company specifically for customer service? Do you think this area warrants its own position, or should these responsibilities just be grouped in with another position? Let us know in the comments section.

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About the Author

Justin Lee has been a staff analyst with theWHIR since 2004. He writes about a range of web hosting and IT-related issues facing the industry on the WHIR website, as well the print version of the WHIR magazine. Follow him on Twitter @Justin_theWHIR.

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