(WEB HOST INDUSTRY REVIEW) — In an effort to provide its customers with enhanced infrastructure and application solutions, Web hosting and cloud computing solutions provider SoftLayer (www.softlayer.com) has chosen the Nimsoft Monitoring Solution from “Unified Monitoring” solutions developer Nimsoft (www.nimsoft.com) as the standard monitoring platform for its managed hosting customers.
According to Nimsoft, which recently became a business unit of IT management software and solutions firm CA Technologies (www.ca.com), NMS will enable SoftLayer customers to benefit from tiered levels of monitoring, according to business needs. Initially, SoftLayer plans to deploy more than 25,000 systems, with the goal of increasing the performance and availability of hosted business applications. The standard monitoring SoftLayer customers receive includes automated alerts and reports on critical health indicators.
“What differentiates SoftLayer is our ability to provide not only the management tools to control a company’s hosted infrastructure, but also the intelligence to make informed decisions about that managed infrastructure,” SoftLayer chief operations officer Sam Fleitman said in a statement. “NMS offers a robust reporting tool, which enables us to adapt to nearly any customer environment and provide detailed metrics with efficient, easy to understand reports. Additionally, full API access allows us to seamlessly integrate NMS into our automated deployment and operations process and quickly scale to tens of thousands of servers.”
NMS APIs feature bi-directional data integration into related IT service management applications, such as configuration management databases and service desks, enabling customers to easily integrate SoftLayer’s NMS-based management services into their own IT management environments. SoftLayer customers can upgrade their standard NMS service to more comprehensive levels of monitoring with database, application and infrastructure service monitoring, and Service Level Agreements. In fact, NMS tracks SLAs against operational and business metrics, and can forecast violations with warning alerts.
Prior to NMS, SoftLayer had been using open-source tools that could not provide the enterprise-oriented feature set expected by SoftLayer and its customers. With the addition of NMS, customers now have full visibility of all elements within their infrastructure and through any application stack, according to Gary Read, senior vice president and general manager of CA’s Nimsoft business unit. “The ability to provide customers with full visibility into the cloud is an important competitive advantage for service providers like SoftLayer,” Read said in a statement. “SoftLayer’s decision to standardize on Nimsoft underscores our leadership in providing these essential Unified Monitoring solutions for the rapidly growing cloud market.”
SoftLayer expects NMS to be fully functional and live with advanced monitoring for all customers in about three months.
Also in an effort to provide customers with more functionality and hosting options, earlier this month, SoftLayer announced it would let customers take advantage of Citrix Cloud Solutions, which leverage Citrix Systems’ (www.citrix.com) core virtualization and networking technologies, to make it easier for cloud providers to deliver practical business services to customers.
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