A screen shot of Rackspace Cloud Servers interface
(WEB HOST INDUSTRY REVIEW) — Web hosting provider Rackspace Hosting (www.rackspace.com) announced on Tuesday it is offering its Cloud Servers with a managed service level, providing businesses with monitoring, troubleshooting and guidance on how to leverage cloud computing.
Rackspace is expanding its “Fanatical Support” into the cloud, combining its 24-hour managed service level with its highly scalable on-demand Cloud Servers offering.
The move comes a week after the company officially launched Cloud Connect and extended its fanatical support to these customers so they can interact with a single account team and not be charged for bandwidth within the Cloud Connect infrastructure.
This latest extension of fanatical support is ideal for companies that are looking to move into a cloud environment for on-demand availability, flexibility and scalability, but lack internal cloud expertise, says Rackspace.
Managed cloud will extend the 24-hour core service level already provided on the Rackspace Cloud by providing OS support and application level support, as well as guidance on how to use the cloud, via its dedicated teams.
Dozens of companies have already participated in Rackspace’s Beta program. Customers are given a choice of support options so they can select the approach that best meets their needs.
Managed cloud provides a suite of features supported by a service level agreement, including 24-hour rapid response to monitoring alerts that are sent to customers and the Rackspace support team.
If customers choose, Rackspace can be authorized to troubleshoot problems before customers even know about it.
The service provides updates and patches to a range of operating systems such as MS Windows 2008 R2 Enterprise 64-bit, Ubuntu 10.4, (Lucid Lynx), Red Hat Enterprise Linux 5.4, CentOS 5.5. Key applications supported include Apache, MySQL, PHP, .Net/IIS, Microsoft SQL Server Standard Edition 2008 R2.
Managed cloud can help customers plan for future growth and maximize their current cloud environment, provide admin level access to Cloud Servers so customers can maintain full control at all times, and reach their support team via phone call, chat, or email, and can submit service tickets.
“Today Rackspace is defining a new category of hosting – managed cloud – much as we did a decade ago when we led the way in managed hosting,” says Pat Matthews, senior vice president of cloud at Rackspace. “Although the first era of the cloud was for developers and early adopters, now the rest of the world wants to use this incredible technology, and Rackspace is making this possible. Many businesses want the help and expertise to make cloud computing work for them. We listened to our customers and now provide unmatched service in the cloud so companies can focus on what they know best — their core business — while Rackspace takes care of the rest.”
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