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Web Host Rackspace Launches Exchange 2010 SP 2 Hosted Email Service

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Web hosting company Rackspace Hosting announced on Wednesday it has launched its Exchange 2010 Service Pack 2 Enterprise solution, the latest version of its hosted email service for Exchange customers.

First released in December, Microsoft Exchange 2010 SP2 offers more flexibility, mobility, and protection and compliance than previous versions of Exchange. With nearly 3 million email customers, Rackspace has a huge opportunity to sell the latest Hosted Exchange service to this massive customer base.

Rackspace’s new Hosted Exchange service is backed by “fanatical support” to help ensure a fast and seamless customer experience, enabling customers to spend less time dealing with email issues and more time focusing on their core business.

“Having a dependable email solution that allows employees at every level within the organization to stay connected and productive whether they’re in the office or on the road is essential,” said Kirk Averett, director of product management for Rackspace email and apps. “With Exchange 2010, we took time to create a feature rich solution that adheres to Microsoft’s standards, and added a layer of Fanatical Support to deliver a superior email product to our customers.”

Rackspace combines the latest version of Microsoft’s Exchange Server 2010 SP 2 and a broad feature set with the company’s high level of service and reliability.

Based on Enterprise version of Hosted Exchange Service Pack 2, the new hosted email service uses Microsoft best practices and recommended architecture, provides a 100 percent uptime SLA and conducts email back-ups several times a day, provides SSL encryption through three separate spam and antivirus filters, archiving, mobile synchronization.

The service also includes 25GB of storage and a maximum mailbox size of 50GB, provides 1GB of public folder storage and SharePoint with 250MB free storage in, the ability to access email via Web Access and Outlook on Mac and PCs, as well as most smart phones, and the ability to run both Microsoft Exchange hosting and Rackspace Email on the same domain.

The customer experience begins with an on-boarding approach designed to simplify the process of moving email from an existing system to the cloud.

Rackspace offers a migration service at no cost for the first 250 mailboxes, which is managed by a team of skilled professionals with extensive migration experience.

Earlier this year, web hosting control panel software developer MachSol began offering support for Microsoft Exchange 2010 SP2.

Talk Back: Are you offering a hosted email service based on Exchange 2010 Service Pack 2 to your customers? Are you seeing a demand from customers for this kind of hosted email service? Let us know in the comments.

About the Author

Justin Lee has been a staff analyst with theWHIR since 2004. He writes about a range of web hosting and IT-related issues facing the industry on the WHIR website, as well the print version of the WHIR magazine. Follow him on Twitter @Justin_theWHIR.

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