Web hosting provider Rackspace Hosting (www.rackspace.co.uk) announced on Thursday that it has added managed support to its UK cloud service.
This announcement comes two days after Rackspace launched its hosted virtual desktop platform.
According to the press release, Rackspace will now provide its UK cloud customers with 24×7 managed services including monitoring and troubleshooting support and competitive SLAs.
Last year, Rackspace launched its managed support for its cloud services in the US. Rackspace says its “fanatical support” will now serve its more than 4,000 customers on its UK cloud infrastructure.
Though the support already exists in the US, Rackspace says it has tailored its support techniques with UK-specific expertise.
Rackspace often looks across the pond to roll out its services after launching in the US. In January, Rackspace introduced its cloud services in the UK after launching in the US in 2009.
“There are many companies that want to gain the benefits of cloud but lack the expertise in-house to manage and monitor it,” David Kelly, Rackspace managing director said in a statement. “Rackspace managed services for cloud is aimed at helping these organisations transition to cloud to gain the on-demand availability, flexibility and scalability that cloud promises, but without needing to recruit expensive IT specialists.”
As part of the managed services suite, customers can authorize Rackspace to troubleshoot problems before “customers even know about it,” according to the company.
Cloud servers customers have full control with admin level access while Rackspace support teams troubleshoot and resolve issues in real-time, Rackspace says.
Rackspace is hosting a webinar on Thursday, May 26, 2011 at 3:30 BST to explain its new managed service level on its cloud servers.
As part of the launch of cloud servers with a managed service level, Rackspace is offering the first month’s account management fee for free on signups before August 31, 2011.