UPDATE Oct. 10: GigeNET has emphasized that there was no fire at its Arlington Heights data center and that no servers have been damaged. This is the first network wide outage GigeNET has experienced at this data center since 2006. GigeNET will be issuing SLA credits.
From its Facebook page, “At 3:24PM Central Standard Time, an incident occurred in the vicinity of our Arlington Heights data center. A power line went down as a result of an accident. This created massive power surge that was greatly mitigated by our breakers and surge protectors but resulted in one short, inciting some smoke. This was detected by our VESDA double pre-action smoke detection system and the fire department quickly arrived on site. This initial incident did not affect our service provision. However, the fire department instructed us to begin an EPO (emergency power off) procedure on our battery backup units as a safety precaution in accordance with the fire department review. The safety inspector and our electricians were required to be on site and ensure a safe power up to safeguard against equipment damage before we were able to move forward. The moment that we were cleared for a power up, we began turning customers back on in phases (as per recovery procedure, so as to not overload PDUs) and with haste.”
UPDATE 7 pm ET: The issue is only affecting GigeNET’s Chicago data center.
GigeNET is experiencing “technical difficulties” that are impacting an unknown number of customer websites and has taken its company website offline.
In the most recent posts on Twitter at around 5:30 pm ET, GigeNET said the fire department made it turn off electricity after smoke was detected in the data center. It is unclear where in the data center, or in which GigeNET facility the smoke was detected.
Customers should be back online shortly, or within the next 1-2 hours, GigeNET said.
Last month, GigeNET reported that it had experienced “tremendous” growth, adding new data center capacity in Los Angeles, in addition to its Chicago, IL facility. In August, GigeNET launched new cluster hosting plans.
In a thread on Web Hosting Talk, a spokesperson from GigeNET said the company is aware of the outage and is “working on getting everything back up as soon as possible.”
We will update this post as we hear more.