November 17, 2005 — (WEB HOST INDUSTRY REVIEW) — Web hosting provider 2bithost.com (2bithost.com) announced on Thursday it has integrated a new support center into its Web site, greatly enhancing customers’ ability to retrieve solutions to their issues fast and efficiently.”We’re really excited about the possibilities of the new support center,” says Rob Moore, CEO of 2bithost. “Not only will it provide better and faster support to our customers, but it will also serve to cut down on our own internal support costs.”
2bithost’s support center features a new ticketing system that enables customers to submit tickets directly to a team of technicians that are available 24 hours a day, a “smart” knowledge base that includes common questions and answers and how-to guides, integration with the new ModernBill billing system and quick links to common Web sites.
The new support center will grow as 2bithost grows. More common questions and answers will be added over time, while more links will be inserted as new features become available, such as the new Flash-based tutorials currently under development.
About theWHIR.com
Since 2000, The Web Host Industry Review has made a name for itself as the foremost authority of the Web hosting industry providing reliable, insightful and comprehensive news, interviews and resources to the hosting community. TheWHIR is an iNET Interactive property. For more information on iNET Interactive, visit http://www.inetinteractive.com
No related posts.
