January 13, 2005 — (WEB HOST INDUSTRY REVIEW) — Web host provider 1&1 Internet (1and1.com) announced this week it has selected UK-based software solutions provider Netviewer to optimize hotline customer queries.
Netviewer says its desktop sharing, remote support and Web conferencing software enables enterprises to increase productivity, improve operational efficiencies and reduce costs by sharing information in real-time, via the Internet.
1&1 Internet says it is bombarded by calls from customers on a daily basis. The Netviewer tools will simplify the support process, enabling customer service operators to view customer’s screen, check computer settings, follow individual steps, identify and solve problems – all in real time, facilitating more cost-effective and efficient customer service.
