Unified Communications as a Service Provider Thinking Phone Networks Acquires Whaleback Managed Services

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Unified communications as a service provider Thinking Phone Networks has announced on Tuesday that it has acquired Whaleback Managed Services. The terms of the deal have not been disclosed.

Whaleback is headquartered in Portsmouth, NH, and provides managed, cloud-based services to mid-sized businesses in the healthcare, financial services, real estate, retail and non-profit sectors. Its services include telephony, conferencing, messaging and contact centers, according to the company’s statement on the acquisition.

According to a report by BostonInno, Whaleback is a 15-person team that brings Thinking Phone’s total staff to around 200. Whaleback is expected to keep its office in Portsmouth.

“Whaleback has built an enviable reputation as a provider of high-quality communication services and brings a loyal customer base,” Thinking Phone Networks president and CEO Steve Kokinos said. “Our mission is to empower our business customers to capitalize on the disruptive shift in communication that is being driven by mobility in the enterprise. The team at Whaleback shares this vision and the combination of the two companies will further support our ability to innovate and grow as a leader in the space.”

Thinking Phone said that current Whaleback users won’t experience any service interruption during the transition. The customers will gain access to additional services from Thinking Phone, including business analytics and an expanded web portal.

A recent government report shows that half of US wireline voice service customers are now using a VoIP service and are not buying their VoIP service from an incumbent phone carrier like AT&T or Verizon. And while residential users are adopting VoIP more readily than businesses, local providers may have better luck with business users adopting alternative phone systems as they look for ways to improve efficiency and lower costs.

“This is excellent news for our customers and for the broader Whaleback community,” added Roger Walton, Whaleback’s Chief Product Officer. “Not only will our customers gain access to greater scale and resources, but they will also be able to tap into the vision that has consistently positioned Thinking Phones among the leading innovators in our industry.”

Whaleback has raised $32 million in venture capital from Bessemer Venture Partners and Advanced Technology Ventures.

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