June 18, 2004 — (WEB HOST INDUSTRY REVIEW) — Tucows (tucows.com), a wholesaler of Internet services to Web hosting and Internet service providers, announced on Friday that it had released its Platypus Billing System version 5.0 and Wombat Help Desk version 2.0 back office solutions for service providers.
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Platypus is designed to manage a service providers’ back office, improving its operational efficiencies. The solution includes billing and provisioning capabilities for multiple subsidiary companies through the use of virtualization technology, a rating engine for offering service plans, flexible provisioning capabilities and automated batch functionality.
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Wombat Help Desk is designed to generate time and cost savings, improving back office efficiency. It includes a collaborative environment for problem solving, sophisticated rules for escalation and notification tools for faster response times and improved workflow processes.
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“Flexible billing systems allow service providers to quickly and easily respond to market demand and competitive pressures by adding new services and changing service bundles or billing plans,” says Elliot Noss, president and CEO of Tucows Inc. “Service providers can also reduce their operating costs and lost revenue from unbilled services by utilizing a billing system built specifically for our industry.”
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Tucows Platypus Billing System 5.0 and Wombat Help Desk 2.0 are available immediately.
