Telstra confirmed to Australian tech blog Delimiter that the management console for its corporate cloud platform was offline for two days last week for some customers.
According to a statement provided to Delimiter by Telstra, although “there were no connectivity issues to virtual servers or internet connections” some of its cloud customers may have been unable to access the cloud services management console to view or modify services between Jan. 6 and Jan. 8.
By the evening of Jan. 8, the service had been fully restored, and Telstra said the incident did not affect its 99.9 percent platform uptime commitment.
Cloud SLAs do not guarantee uptime as downtime is likely to occur at some point. What is important for customers when considering cloud providers and SLAs is understanding what is expected of them in order to collect reimbursement.
Last year in April, Telstra suffered a 24-hour long outage to its corporate cloud computing platform.
In June 2013, Telstra announced its plans to outsource 170 jobs from its cloud services division to India. The job cuts represented a seven percent reduction in its workforce.
Also on Monday, Telstra announced that it has entered into an agreement to sell a 70 percent stake in its directories business Sensis to US private equity firm Platinum Equity for A$454 million. Senisis is responsible for its White Pages and Yellow Pages business.