The study measured the speed and reliability of accessing the home page or tax center section of tax information and preparation Web sites in 25 US cities. Tax sites measured by Keynote include 1040.com, Amazon.com?s tax center, Ernst & Young, H&R Block, IRS.gov, Jackson Hewitt, NOLO.com, Quicken.com, Taxact.com, Taxcut.com and Turbotax.com.
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According to the results of the study, all the sites achieved average success rates of 97% or higher. Jackson Hewitt and 1040.com were below average.
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“It appears that even though more people than ever are filing their taxes online, the leading tax preparation Web sites have done a very good job preparing themselves for many more visitors than years past,” said Roopak Patel, senior Internet analyst in the public services division at Keynote. “When driving people to your online tax service it?s imperative to assure the proper level of planning and monitoring in order to deliver the best performance possible for customers.”
