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Symantec to Discontinue Backup Exec.Cloud; Customers Presented with Next-Step Options

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Data security and management company Symantec has announced that it is easing customers away from its Backup Exec.Cloud service. Customers will be unable to buy or renew service contracts from service providers starting January 6, 2014, and it will close entirely January 6, 2015.

Backup Exec.Cloud had been Symantec’s PC and server backup solution that was available in pure cloud and hybrid configurations spanning Symantec’s data center and on-premise infrastructure.

In an email message sent from Symantec to partners last week, the company notes that dropping Backup Exec.Cloud will allow the company to focus “development resources on other cloud-based services that can offer greater features to meet key customer needs.”

Indeed, Backup Exec.Cloud customers could potentially switch to a similar Symantec solution such as on-premise Backup Exec software and appliances, or its NetBackup disaster recovery solution.

In response to questions from tech blog The Register, Symantec said it was working on its “core backup and recovery offerings, including on-premise Symantec Backup Exec and NetBackup software and appliances, as well as innovative cloud-based storage, sharing and synchronization platforms.” Symantec mentioned that streamlining its product range to provide fewer, but more integrated solutions is part of its plan.

The end-of-lifecycle process, even when done gracefully, provides an opportunity for competitors to poach migrating customers.

In response to the closure, cloud backup provider Zetta.net has announced a migration offer that allows Symantec Backup Exec.Cloud customers to apply up to six months of the unused balance of their service to Zetta’s cloud backup and disaster recovery service. It is also offering them a 20 percent discount on an annual cloud backup contract.

About the Author

David Hamilton is a Toronto-based technology journalist who has written for the National Post and other news outlets. He has covered the hosting industry internationally for the Web Host Industry Review with particular attention to innovative hosting solutions and the issues facing the industry. David is a graduate of Queen’s University and the Humber College School of Media Studies.

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  1. Acronis also offers a special promotional discount to Symantec Backup Exec.Cloud customers! http://www.acronis.com/promo/acronis-cloud/index.html

    Reply