Technology giant Sony released an update on the status of its PlaySation network, the online network accessed by users of the company’s PlayStation 3 video game console, offline since April 21, confirming that some user data was compromised in the breach that led to the outage.
In an update posted Tuesday to Sony’s PlayStation blog, Patrick Seybold, the company’s senior director of corporate communications and social media, said that between April 17 and April 19, “certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network.”
According to the post, the information compromised may include name, address, country, email address, birthdate, PlayStation Network and Qriocity password and login and online ID. It is also possible that profile data, including purchase history and billing address, as well as PlayStation Network and Qriocity security answers were compromised.
“While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility,” says the posting.
In a post made Monday, Sony confirmed that it had shut down the PlayStation Network, as well as the entertainment service Qriocity, now offline since last Wednesday evening, as a security measure after discovering the intrusion, and has been working to rebuild parts of its system to withstand future attacks before bringing it back online.
Sony advises users to “remain vigilant” of potential attempts at fraud or identity theft, including being mindful of charges to credit cards, and wary of emails or phone calls seeking personal identifying details. The post to the blog also included contact information for the three major US credit monitoring agencies, where users can place “fraud alerts” on their accounts free of charge, which would have the bureaus monitor the accounts for suspicious activity.
In the blog post, Seybold says the company is working to provide much of the same information to PlayStation Network users by email.
“We have a clear path to have PlayStation Network and Qriocity systems back online,” he writes, addressing what at this point might be one of a user’s lesser concerns, “and expect to restore some services within a week.”