SmarterTools Launches Cloud-based Help Desk SmarterTrack.com

A screenshot of SmarterTrack.com, SmarterTools new website

(WEB HOST INDUSTRY REVIEW) – Web hosting software developer SmarterTools (www.smartertools.com) announced on Tuesday that it has launched SmarterTrack.com so companies can use its SmarterTrack help desk software in the cloud.

This move comes a few weeks after SmarterTools announced the renewal of three partnerships.

According to the press release, the launch of SmarterTrack.com enables companies to engage with customers on their preferred communication channels. It is scalable to help businesses maintain high levels of service. 

“Tens of thousands of companies already trust the installed version of our help desk software for their customer service, sales and support needs. Now we’re bringing SmarterTrack to the cloud and offering it as software-as-a-service, so organizations  can benefit from the same customer service platform without worrying about managing servers, hardware or software updates,” Tim Uzzanti, CEO of SmarterTools said in a statement.

SmarterTrack includes features like a ticket system, live chat, VoIP integration and call logging, time logs, branding and language support, task management system, customer portal, knowledge base and reporting and surveys.

SmarterTools says all features are provide for only $15 per agent/month. A free 30 trial is available on its website.

About Nicole Henderson

Nicole Henderson writes full-time for the Web Host Industry Review where she covers daily news and features online, as well as in print. She has a bachelor of journalism from Ryerson University in Toronto, and has been writing for the WHIR since September 2010. You can find her on Twitter @NicoleHenderson.

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