Skype (www.skype.com)continues to experience downtime Thursday morning after an outage that began early Wednesday. Social media communications lead for Skype Peter Parkes wrote in a blog post Thursday that “some features may not work as reliably as expected.”
Skype started to experience downtime on Wednesday morning due to issues with supernodes, or telephone directories for Skype, as explained by Parkes.
“Under normal circumstances, there a large number of supernodes available. Unfortunately, today, many of them were taken offline by a problem affecting some versions of Skype,” Parkes wrote on Wednesday.
Between users trying to connect with family and friends over the holidays and Skype preparing for an initial public offering, the outage could not come at a worse time.
While traffic spikes over the holidays usually affect online retailers, websites like Skype should also be prepared for heavy traffic when users flood the service to communicate with family and friends worldwide.
The issue appeared to be solved mid-afternoon Wednesday when Skype claimed its service returned to normal, around 2:30 PT, according to a report by CNET.
Early Thursday morning, Skype issued a statement saying only about 30 percent, or 5 million, of its users are able to connect. Its latest estimate says there are over 10 million users online.
“Unfortunately, it’s not possible for us to predict on an individual level when you’ll be able to sign in again, and we thank you for your patience in the meantime,” Parkes wrote.
Skype is using its Twitter account to keep users updated.