(WEB HOST INDUSTRY REVIEW) — Expanding on the industry average of 10Mbps, Chicago managed web hosting provider, SingleHop (www.singlehop.com) has upgraded all customers to 100MB uplink ports, and only outbound traffic will be metered.
Higher capacity uplink ports reduce latency and improve download times for files, movies, and streaming video and audio, particularly during times of unexpected peak demand, according to SingleHop’s announcement this week.
“We are focused on providing customers with the most capacity possible,” SingleHop president and chief executive officer Zak Boca said in a statement. “By increasing the port speeds and only metering outbound we offer our clients, we save them money in overages that they otherwise would have to pay; we give them more control over their bandwidth utilization. These upgrades also facilitate the buying process, as all customers automatically get 100Mbps uplink ports right from the start.”
SingleHop also introduced last week new, toll-free customer service and technical support phonelines, localized for customers in Australia, Bulgaria, Canada, France and the UK, providing easier access to international customers.
Andy Pace, SingleHop’s vice president of operations, said this upgrade is in the spirit of previous upgrades such as last year’s upgrade of all customer servers to a minimum of 2 GB of RAM at no additional charge. “And this time we are upping the ante again by getting all customers on 100Mbs uplink ports, moves that continue to demonstrate our commitment to our clients ongoing success,” Pace said in a statement.
