SingleHop announced on Wednesday the official launch of its Amazon Web Services managed services offering, Service First Support for AWS.
Service First Support for AWS delivers architecture, design, and migration support, monitoring, response, and troubleshooting, as well as optimization for availability, performance, and cost control, and cloud security based on AWS best practices, SingleHop says. Customers also receive monthly application-specific report cards, enabling optimization and native support for hybrid solutions integrating bare metal, hybrid cloud, or other infrastructure.
“Time-constrained IT departments are adopting AWS in large numbers, only to find they first have to master a new set of technical capabilities before they can achieve the desired performance and efficiency gains for their applications,” Zak Boca, CEO of SingleHop said in a statement. “Our managed AWS customers avoid this situation entirely by leveraging our extensive automation and AWS-certified engineering team to manage deployments for them. They want the best vehicle to drive their applications, but they don’t have the resources or desire to build and maintain the vehicle themselves.”
The market for managed AWS services is driven by cloud use at 71 percent of businesses by the end of 2017, combined with ongoing concerns about security, lack of internal expertise, and application integration challenges, according to Gartner research.
“The managed third party cloud market continues to develop, and SingleHop is on a short list of service providers that now have capabilities for both the AWS and Azure clouds,” Philbert Shih, Managing Director of Structure Research said in a statement. “The offerings that have come to market so far take an infrastructure-centric approach that’s focused on optimization. SingleHop is taking a different angle. It is approaching customers from the application level and coming in with the mindset of moving them to cloud if it makes sense, but architecting and making a recommendation based on the specific needs of the application.”
Rackspace president Jeff Cotten discussed the growth of the company’s managed AWS services in January.
See also: How to Survive an AWS Outage