October 2, 2003 — (WEB HOST INDUSTRY REVIEW) — Siebel Systems, Inc. (siebel.com) and IBM (ibm.com) today launched Siebel CRM OnDemand, an on-demand hosted customer relationship management (CRM) service the two companies jointly designed and will market, sell, deliver and service.
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According to the companies, Siebel CRM OnDemand lets businesses to manage contacts, sales opportunities, products, prices, competitors, events, marketing campaigns, and customer service requests. Through deployment of the service, organizations can generate more sales leads, enhance lead qualification and management, improve sales forecasting, shorten sales cycles, and provide improved customer service.
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“Siebel’s entry into the on-demand era is truly an important development for our industry,” said Mike Lawrie, IBM senior vice-president and group executive of IBM global sales and distribution. “This offering underscores our commitment to delivering joint on demand solutions for customers of all sizes through our network of business partners. Siebel’s CRM leadership combined with IBM’s strength in delivering business processes via the Internet makes for a powerful combination customers can rely on.”
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The launch of Siebel CRM OnDemand extends a four-year alliance between Siebel Systems and IBM. In 1999, IBM and Siebel Systems agreed to jointly market Siebel CRM applications.
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“IBM is widely recognized as a leader in providing secure and reliable services to its global customers and is therefore very well suited to manage mission-critical customer systems and data,” said Thomas Siebel, CEO of Siebel. “IBM and Siebel have a long-standing partnership successfully delivering CRM solutions to more than 1,000 successful customers. Now, we are bringing proven CRM to a new class of users in a dramatically faster, easier, and more affordable way.”
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Siebel CRM OnDemand is available for a monthly subscription price of $70 per month.
