(WEB HOST INDUSTRY REVIEW) — Managed hosting provider ServInt (www.servint.net) announced on Wednesday it has significantly expanded its technical support staff with the formation of the ServInt Managed Services Team.
ServInt has added more trained systems administrators to every level of its technical support staff in order to achieve faster average response time and meet other customer service goals.
The ServInt MST prioritizes technical-support requests to ensure that the most critical issues are managed first, while simultaneously providing fast resolution of less-urgent issues.
By increasing the number of professionals and improving the way they are assigned to tiered problem resolution, all ServInt customers immediately receive the attention they need, says the company.
“Through our long history, we have established a strong reputation for customer support. This expansion elevates the capabilities of our technical support function to the industry’s highest level,” says Reed Caldwell, ServInt CEO and founder. “By adding more certified technicians to our front line engineer, tier two engineer and on call engineer teams, we now have the optimal blend of tiered support around the clock. This enables us to provide the rapid response needed to support our customers’ business-critical applications.”
Since its inception in 1995, ServInt has continually provided free technical support to its customers as part of its hosting services.
The company also says it has never outsourced its technical support or used temporary workers in this area, as many companies have done, particularly within a recession.
The company’s managed services team provides 24-hour support every day of the year by on-site, experienced professionals.
All members of the ServInt MST are located on-site at ServInt’s Network Operations Center in McLean, Virginia.
