(WEB HOST INDUSTRY REVIEW) — Many customers of ServerBeach (www.serverbeach.com), a dedicated hosting subsidiary of PEER 1, experienced downtime Friday evening after the company’s Herndon, Virginia data center suffered a power outage, according to a report by Data Center Knowledge.
Despite ServerBeach restoring the building’s power within an hour of the outage at 5:30 p.m. EST, some customers said that they were still experiencing issues well into Saturday morning.
ServerBeach posted a report on its customer forum addressing the incident on Saturday:
“On August 28th, at approximately 17:39 PDT there was a power failure in our Virginia data center. Local staff confirmed with the building engineers that all of the Liebert UPS modules were offline. The building’s electrical service company MC Dean was on site doing a non-intrusive infrared scan of all of the critical electrical equipment during a scheduled maintenance tonight. They reached a point in the maintenance that required the system to be put into maintenance bypass. When they transferred to bypass one of the feeders behind a static transfer switch shorted to ground causing the UPS system to go offline. After identifying the problem the cable was repaired and the system was re-energized at 18:28PM PST.”
Some customers contacted the web host, their servers would not restart properly, and ServerBeach continued to work on customer support requests into early Saturday afternoon.
Throughout the whole situation, ServerBeach kept its customers informed through updates from PEER 1′s “community evangelist” Charnell Pugsley, via Twitter and its customer forum.
On Saturday at 12:54 p.m. EST Saturday, Pugsley wrote one of her final updates regarding the incident:
“I’ve just received word from Virginia that they’re are finishing the work on the final few servers from last night that unfortunately experienced some hardware issues. If you are still experiencing problems, please login to your MyServerBeach portal and submit a ticket or call us at 1-800-741-9939 with your customer number and/or IP address of the server so that our technicians can quickly assist you.”
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