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June 3, 2003 — (WEB HOST INDUSTRY REVIEW) — RightNow Technologies (rightnow.com) announced today the release of Hosting Management System 2.0, a browser-based dashboard that enables users to view hosted applications data similarly to how they would view internally deployed software.
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HMS 2.0 gives customers access to a full range of application statistics, including page-turns and page-load times. The new product also allows customers to upgrade according to their own schedule, rather than leaving vendors to decide when to introduce new software versions.
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?RightNow HMS 2.0 further enhances the value of hosted applications by making it as easy to monitor and upgrade as in-house applications,” said Sean Forbes, vice president of marketing and business development at RightNow.
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RightNow Technologies is a Bozeman, Montana-based provider of customer service software solutions. It serves a customer base of more than 1,000 customers worldwide including Air New Zealand, British Airways, Cisco and Electronic Arts. Its products are available in 14 different languages.
