Blogs: M&M’s --- Part I - This stands for Marketing and Money
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June 21, 2005 -- (WEB HOST INDUSTRY REVIEW) -- Domain registrar and Web hosting provider Register.com (register.com) said on Tuesday that J.D. Power and Associates had certified its customer support facility as a J.D. Power and Associates Certified Call Center.
Register.com says the certification shows how the company, with its "hand holding" motto, is distinct form other service providers.
"The entire Register.com team is dedicated to understanding our customers' needs and making customer satisfaction a priority," says Alan Kipust, senior vice president of operations at Register.com. "Receiving the J.D. Power and Associates certification is testament to the level of handholding and value we bring to our customer interactions."
The company says it took 1.2 million telephone, email, and fax inquiries in 2004, with 70 percent of calls answered in 50 seconds or less and 85 percent of issues resolved during the first phone call.
The Call Center Certification Program was launched by J.D. Power and Associates in 2004 to evaluate overall customer satisfaction and help call centers in various industries increase their effectiveness in handling service calls.
Read Back Issues of WHIR Magazine
October 2009 - Web Hosting's All Star Team
This has been, for us, one of the most interesting, exciting and challenging build-ups to an issue of the magazine yet, Web Hosting's All Star Team. The balloting process was our first experiment with a kind of user participation we're planning to do a lot more with in the months to come. We had thousands of ballots submitted, with hundreds of write-in suggestions and a demonstration of user engagement that has us feeling super positive about the project.
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July 2009 - What am I Worth?
One of the interesting luxuries of working on a project like the printed WHIR magazine is that it allows us to play with things like our point of view from one issue to the next. In recent months we've been giving added attention to the kind of practical and applicable advice aimed at smaller hosts and resellers. This issue carries on with that point of view, asking, in our cover story, "what am I worth?" It's a complicated question without a clear-cut answer.
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May 2009 - The Blueprint for a Small Web Host
I was a little surprised by how difficult it became to see this idea through. We set out to assemble a blueprint for a small hosting business, but butted up pretty quickly against the general impossibility of covering all the territory that was out there to be covered. The basic constraints of a printed magazine, and the less-than-infinite amount of time we had available forced us to face the fact that we could never produce an exhaustive guide to starting a hosting company.
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