The Nimsoft Monitoring Solution provides RapidScale 24/7, end-to-end monitoring across its entire client base.
(WEB HOST INDUSTRY REVIEW) — Infrastructure-as-a-service provider RapidScale (www.rapidscale.net) is now using the Nimsoft Monitoring Solution from “Unified Monitoring” solutions provider Nimsoft (www.nimsoft.com) to provide 24/7, end-to-end monitoring across its entire client base.
According to Nimsoft’s Tuesday announcement, NMS helps enable RapidScale ensure optimal availability and performance of hosted services and applications, while providing customers with greater understanding of their own customers’ end-user experience through transaction monitoring.
“NMS delivers the flexibility we need to respond to client requirements, so we can differentiate ourselves from other IaaS providers,” RapidScale co-founder and chief technology officer William Hiatt said in a statement. ”With NMS, we are able to offer clients co-control over their environments, which in turn gives them peace of mind. At any time, they can sign into the NMS portal to understand the end user experience, helping them enforce their service-level agreements and provide an optimal experience to their own customers.”
RapidScale delivers infrastructure, desktop and disaster recovery as a hosted service to clients across various industries, and often have multiple locations across the globe.
Because these clients depend on technology infrastructure and applications to keep business running 24/7, NMS unified monitoring capabilities let RapidScale fine-tune applications and services according to the client’s needs, thereby improving service availability and performance. Additionally, the solution’s flexibility helps RapidScale accommodate diverse client requirements.
NMS unifies monitoring across platforms, applications and infrastructure, greatly simplifying the process of monitoring multiple client environments and providing RapidScale’s internal staff and clients a single view of their systems.
“To succeed, RapidScale has to meet the needs of demanding clients running complex applications with high availability and performance requirements,” Nimsoft chief executive officer Gary Read stated. “By providing comprehensive visibility into the behavior of those applications, NMS helps RapidScale rigorously protect its clients’ interests – and thereby deliver greater value in a highly competitive cloud marketplace.”
Last week, on-demand data center services provider SoftLayer Technologies (www.softlayer.com) announced that it had integrated NMS into its hosted environments in order to provide its customers comprehensive visibility into their infrastructure, services, customer views, and customer service levels.
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