January 10, 2008 — (WEB HOST INDUSTRY REVIEW) — Managed hosting provider Rackspace Managed Hosting (rackspace.com) announced on Tuesday that it has added new enhancements to its customer portal, MyRackspace.
The company says that one of the main updates include mobile access to provide more convenient choices in receiving secure information about a customer’s hosted infrastructure. Other new features include a firewall control panel enabling authorized users to manage firewall permissions in real time, a release communication center containing portal release information, a suggestions center enabling greater collaboration among the Rackspace community and ticket attachment so users can provide more information to their support team about issues or queries.
“Our customer portal is mission-critical in providing customers with timely information regarding their IT infrastructure as well as giving us direct customer feedback on our product and service offerings,” says Tony Campbell, director of software development for Rackspace Managed Hosting. “Adding these new features and particularly mobile access to the portal enhances the way we communicate with our customer community and deliver Fanatical Support.”
Rackspace says it eventually plans on adding customer access to historical availability monitoring data as well as managed backup threshold alerts that notifies customers before reaching critical backup subscription usage.
Last week, Rackspace shared its third quarter results for 2007.
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