The research and analysis company said it presents the annual award to the company that has demonstrated excellence and innovation through the launch of a wide-ranging line of products and services within the telecommunications and IT industry.
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“Rackspace continues to set the standard for providing significant value to its customers with its Intensive Hosting Division,” said Rod Woodward, industry analyst, telecom services at Frost & Sullivan. “With a feature set known as the ProActive7 that includes security and patching, managed backup, server administration, trending and reporting, deep monitoring, rapid deployment and scaling and managed superstructure, Rackspace has once again developed a service that meets and often exceeds the needs of its customers. Based on this, we are proud to award Rackspace with the 2004 Product of the Year Award.”
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According to Frost & Sullivan, in evaluating Rackspace for the award, it tracked all its product launches, R&D spending, products in development, and new product features and modifications. It then compared and evaluated those categories based on the degree of innovation and customer satisfaction. Frost & Sullivan also said Rackspace scored high in other areas, including product acceptance.
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“The launch of our fully integrated, managed hosting service for enterprise-level Microsoft-based customers has been a significant component of our 50 percent growth in 2003,” said Graham Weston, CEO and co-chairman of Rackspace Managed Hosting. “For our Intensive Hosting division to be honored by Frost & Sullivan as Product of the Year validates our vision to provide reliable and secure enterprise solutions that managed hosting customers seek.”
