Website uptime monitoring service Pingdom is reporting that its systems are back online after an outage that hit the service for several hours Saturday morning.
The irony of the downtime being suffered by the service designed to ensure uptime was not lost on Twitter users commenting on the interruption.
“Looks like Pingdom is down. Who monitors the monitors?” said programmer @thomasfuchs in a post.
Jokes aside, Pingdom appears to have restored its services quickly enough to have avoided any serious public customer complaints.
Pingdom reported via its own twitter account at about 9:00 a.m. Eastern that the site was unavailable, writing “We’re experiencing an issue with our site. We are investigating and will update here as soon as possible.”
After updating several hours later that it was still working on fixing the problem, Pingdom reported at about noon Eastern that its services were back online.
“Our systems are now returning to normal operations. We apologize for any inconvenience caused,” said the company in a tweet.
No word yet on what might have caused the outage, but there’s good reason to expect a full report from the company. After a June 2011 outage, Pingdom posted a full report on the causes of the outage, and the company’s plans for avoiding similar situations in the future to the excellent Royal Pingdom blog.
“We tend to say that no service is immune against downtime, and that includes us,” the company wrote, in the post. “What matters is that you resolve it, and learn from it.”
After the 4-hour outage in 2011, which the company referred to in the blog post as, “by quite some margin, the single largest issue we’ve ever had with the Pingdom service during the four years we’ve been around,” Pingdom said it was making changes to improve its systems.
Those changes, it said, would include more locations with backend functionality, more redundant hardware and failover capability, more spare parts on-hand at its locations, more fail-safes in place to improve recovery from issues, and code modifications to help it handle extreme situations.
Pingdom is a popular tool that clearly has a lot of appeal for the customers of web hosting companies. The company says it is developing an affiliate program, through which hosting providers could profit from offering customers access to the service.
Talk back: Do you use Pingdom to monitor your own systems? Is it a popular tool among your hosting customers? Were you or your customers impacted by the outage? Let us know in the comments.