IT management software firm OS33 updated its IT-as-a-service delivery platform Wednesday, offering enterprise end-users “unified cloud consumption reporting and billing” through a web-based cloud dashboard that analyzes how they use cloud computing resources from multiple sources and service providers.
OS33 says its unified cloud consumption reporting and billing tool will provide customers with a complete view of utilization across all the cloud services they consume, including software licenses, application management services, servers, storage infrastructure and multi-tenant cloud services.
According to the company’s website, the new functions of the tool include, along with the cloud reporting, integration with Google Apps and a “drop to Amazon” folder.
The product is one of a fairly significant set of cloud orchestration products that offer businesses insight into their use of IT resources from multiple service providers, with RightScale probably being the most notable, and others like ScienceLogic and Scalr also competing in the market.
For service providers who might count on customers coming to them for insight into their use of cloud computing, the fact that customers are using tools to consume their services might require them to adjust their thinking, at the very least to include making sure their cloud hosting services play nice with these orchestration tools.
Some service providers have gone as far as to partner with these tools. In February, data center provider Equinix partnered with RightScale to deliver its cloud management platform to customers.
OS33 says its cloud consumption reporting tool collects insight from third party software licenses, including Microsoft and Citrix; outside cloud service providers, including Amazon and Google Apps; application management services, including backup and security; cloud server and storage infrastructure; and multi-tenant cloud services such as Exchange and SharePoint.
“With so much varied utilization data, customers always ask ‘What am I paying for?,’” says Jacob Kazakevich, president of OS33, quoted in the company’s press release. “Our unified consumption reporting empowers companies of all sizes to better understand how they consume IT resources, help them reconcile invoices with actual utilization and to discover any discrepancies or inefficiencies in their IT spending with a single unified bill from one vendor. This functionality simplifies the cloud consumption process and puts control and information into the customer’s hands in an easy-to-comprehend format.”
Talk back: do you know of customers using third-party management consoles on top of your services? Do they make your job easier or more difficult, as a service provider? Have you done any work to make your services more accessible to these tools?