(WEB HOST INDUSTRY REVIEW) — Enterprise hosting and private cloud solutions provider Logicworks (www.logicworks.net) has launched the latest release of their client portal, LogicOps 3.0, providing an integrated operations support system for rapid service delivery, provisioning, detailed ticketing, change management, transparency and audit tracking.
According to Logicworks, LogicOps provides rigorous auditing, ensuring that client applications meet the compliance requirements of companies in the retail, healthcare and financial services industries. This latest version also further drives integration between Logicworks and its growing enterprise client base, which includes Software as a Service companies, large e-commerce sites, and some of the best media content sites on the web.
“We view ourselves as the host that hosts the hard stuff,” Logicworks president and chief operating officer Kenneth Ziegler said. “Clients that have high availability requirements, database requirements, for applications that just cannot go down or content that cannot go down, we setup all the different high-availability components and perform an in-depth level of IT operations integration with our customers to make sure that we understand their business requirements, we understand their technical requirements, and we really work with them to define the delineation of responsibilities so it’s not a one-size-fits-all approach. It’s a custom-tailored approach to fit the unique requirements of each of our customers.”
LogicOps helps provide those customers with a complete view of both their hosted and behind-the-client-firewall applications, and comes complete with a SaaS-based help desk toolset. The “MyLogicworks” customer service portal also provides complete transparency and control of clients’ hosted infrastructure.
“A big piece of it is rebuilding the interface because it looked like…from the early 2000′s,” said Bart Grantham, vice president of research and development at Logicworks. “It was about time for a refresh.” The new portal includes a more intuitive and streamlined user interface, increasing transparency into Logicworks’ operations, and improving audit control of incidents and inventory.”
LogicOps includes a client activity manager that makes it possible to define group policies consistent with internal IT standards. The LogicOps ticketing system gives customers a way to track and report on problems across both internal and hosted applications, enabling the seamless management of hybrid IT environments.
Grantham noted that a major addition was a live event bus that would keep tabs on all operations. “We put that together so that we could consolidate our alerting systems. so a lot of effort was put into normalizing our alerts, so they can be inserted into the bus, as well as other types of events such as people publishing new DNS records, coming and going through our corporate office through the doors so that we have a security record of it, people logging in and out of phones — that sort of thing.”
Of course a big part of LogicOps is how it has helped Logicworks become much more efficient and organized. “Where a lot of our competitors would have multiple siloed applications — one for handing DNS or one for inventory, one for physical configuration, another one for logical configuration of the operating system — we have it all integrated into one system. So given an account, we could tell what services they have with us, what kind of chassis they’re using, where those chassis are, what components they have in them, what power strips they’re plugged into (so that if I needed to I could reboot their busses) what their billing information is for the network, what their bandwidth is, what domain records they’ve got with us, so on and so on.”
Additionally, open APIs enable easy integration of LogicOps data with client reporting tools, enabling holistic management across internal and hosted systems and applications.
Logicworks chairman and chief executive officer Carter Burden concluded that the “co-sourcing relationship” Logicworks has with its clients does require a great deal of trust, and LogicOps helps build that trust.
“We retain customers thanks to our commitment to IT operations integration,” he said. “LogicOps lifts the curtain and encourages our customers to see everything going on within their infrastructure and helps them gain more insight into their IT ecosystems.”
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