(WEB HOST INDUSTRY REVIEW) — Remote monitoring and management, and automation solution developer LabTech Software (www.labtechsoftware.com) has released LabTech 2010, which features new capabilities, as well as improvements to existing features, enabling greater profitability with automation capabilities for the managed service provider community.
According to LabTech’s Monday announcement, the new LabTech 2010 software features an all-new installer for easier, faster configuration and agent deployment. New wizards, for instance, help walk administrators through the server installation and group setup processes. Other ease-of-use improvements include a re-designed user interface, updated tree-style menus, and new templates to streamline and simplify common functions and processes.
“LabTech 2010 has the power to take managed service delivery to the next level of efficiency and profitability, because it reduces the time and effort to get up and running and reduces the learning curve for deploying its extensive automation features,” LabTech chief executive officer Matt Nachtrab said in a statement. “These new features make it far more refined from an operational perspective and feedback from our early adopter community has been excellent.”
Users will see new features in scheduling, reporting, inventory management, and service ticketing, plus more detailed searches, exports/saves and customization. New communication features include the ability to create a service ticket from a chat session and a new messaging system that improves interaction with end users. A new Google Earth-enabled network map displays where end users are located.
LabTech users can also now access their LabTech server anywhere over an HTTP connection, which saves on infrastructure costs and increases operational efficiencies. Many deployment options also have been added to make deployment quicker and more efficient, including agent installation.
New “Data Views” let users quickly see issues and resolve them across their entire client base with a right-click, and do more with fewer clicks. As well, there are new privacy options for end-user PCs to improve support for financial and healthcare industries.
New scripts also help users demonstrate the value of managed services on customer invoices. As the only MSP software that allows automated time entries, LabTech 2010 makes it possible for your time entries to appear on invoices and PSA reports to demonstrate the total time and value.
