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Network Issues Cause HostGator, Bluehost and HostMonster Provo Data Center Outage

83 comments

UPDATE 3: 3:40 pm ET – Endurance International Group has provided the WHIR with an official statement. We have copied the entire statement at the bottom of this post. EIG will continue to provide information about the outage on a separate site, Endurance Response.

UPDATE 2: 2:43 pm ET – HostGator is no longer updating its Twitter account after apparently exhausting its “daily tweet limit.” It is also experiencing phone outages due to the volume of calls. It will continue to update Facebook and its support forum.

UPDATE: 1:20 pm ET – It appears that the Provo outage is impacting other Endurance International Group brands Bluehost and HostMonster.

HostGator announced in a forum post on Friday morning that its data center in Provo, Utah is experiencing network issues.

The issue is affecting shared, reseller, VPS, and dedicated servers with that data center, which is owned by Ace Data Centers. There is no estimated time of resolution, but HostGator says it is “working diligently to resolve the issue.”

Aside from the forum, HostGator is continuing to update its customers on Twitter and Facebook, where customers are expressing frustration at the outage and service.

According to HostGator’s support page, its customers can’t choose which data center their servers reside in.

In April, a former employee of HostGator was arrested and charged with installing a backdoor, giving him control to more than 2,700 servers.

Endurance International Group official statement: 

“During the morning of August 2, 2013, Endurance International Group’s data center in Provo, UT experienced unexpected issues that impacted customers of Bluehost, HostGator, HostMonster and JustHost. Company websites and some phone services were affected as well.

At this time, many of our customers’ sites are already back online. Some customers may continue to experience intermittent access and slowness until services are fully restored. Customers should not experience any loss of data.

The resources of our entire company are focused on the recovery, including our executive team, which is leading these efforts from our command center in Burlington, MA. The team will issue updates at enduranceresponse.com every 30 minutes until all customer services are restored. Following the restoration of services, Endurance will conduct a thorough review of this incident.

Ron LaSalvia, Chief Operating Officer, has expressed his message to customers, ‘We understand that your sites are your lifeblood, as well as the engine to our economy, and we have committed all company resources, nationwide to a swift resolution and full restoration.'”

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83 Comments

  1. I never really like those companies as they always have trouble with their uptime on their servers. ASO is much better. people should give them a try. and in general just smaller hosting companies.

    Reply
  2. Jorge M.

    Hostgator's Provo Data Center is having problems once again. May 19th, 2014, 02:40 AM: Unfortunately we're seeing some latency and packet loss issues within our Provo Data Center. Our datacenter technicians are actively working on this issue

    Reply
  3. S.Thompson

    Ourselves and hundreds if not thousands of HostGator dedicated and VPS customers have experienced outages exceeding 13 hours over the past day! HostGator also shut their chat support down and stopped answering their phones.... apparently hiding your head in the sand means nobody else can see you. They should probably consider changing their name to Ostrichator. If this alone was not cause enough for hair loss, they failed dismally at updating those affected customers regularly with up to 3 hours passing between one liner updates and no response to support tickets. They also claimed at times the outage was "limited to a small number of clients" which was absolute balony! Several of our dedicated servers are still down going into the 14 hour mark. We have begun migrating away the sites we can access. Hostgator used to be a great service until they were bought by EIG which is infamous for taking great hosting companys and driving them into the ground. Funnily BlueHost also falls under the EIG banner. If you're considering a host for anything other than your family photo album, then steer as far away from HostGator as you possibly can.

    Reply
  4. Suzan

    You should google #bluehost or twitter their channel /bluehost today (Dec 31, 2013) - they had another internal meltdown

    Reply
  5. Just feedup of hosting service! no one is best...

    Reply
  6. Medina

    Today again this Data Center is down: Hostgator Twitter Account: We apologize. We are experiencing a datacenter issue. Our admins are currently working on resolving this ASAP. One hour and 26 minutes down and couting...

    Reply
  7. Jackie

    Outage again today. There has been too many lately. I'm not searching for a better hosting company that would allow remote access to MySQL database. Know any good ones?

    Reply
    • Medina

      Rochen Host I have VPS with Host Gator and VPS with Rochen Host and when Hostgator and all Endurance International Group Companys is down Rochen is running perfect. I will migrate to them 3 times is enough

      Reply
  8. Manny

    They just once again, said "We are currently working to resolve an issue with our Provo UT. Datacenter that is affecting multiple servers. Please follow the forum post for updates. " I guess its' a nice NEW YEARS DAY present! 12-31-2013 1:30 PM EST

    Reply
  9. This opened a lot of eyes really who is EIG and how many hosting brands they own. A lot of customers note that will move to the cheapest hosting service they offer as they have said as at the end of the day it is the same data center and the same quality.

    Reply
  10. Jason

    As of 6 days ago Ace DC is looking for a "network architect" but the job description is very very broad: some design requiring "advanced knowledge" of MPLS and routing protocols, field tech work, ops engineering, after-hours maintenance, and even remote work... whew! My favorite requirement from the post: "Plans, analyzes, designs and implements networked systems, including configurations, capacity planning, and troubleshooting network problems, ensuring network meets SLAs." This is one person?? So I called the number. Several attempts and no live person later -- not even the sales line! -- I found that all paths -- sales, support or operator -- point to the same person's voicemail. http://jobview.monster.com/Network-Architect-Job-Provo-UT-US-124491527.aspx

    Reply
  11. So I shared my original post here, but I've done a follow up a week later http://reviewsignal.com/blog/2013/08/10/post-mortem-of-the-eig-outage-august-2-2013-that-affected-bluehost-hostgator-justhost-and-hostmonster/ It turns out that I was wrong about regression to the mean. About BlueHost at least. HostGator seems to have bounced back but BlueHost has been below their pre-outage levels ever since. Maybe it will just take longer, or maybe something has changed more permanently. It should be interesting to see with more time and data. read the full article from the link above if you're curious.

    Reply
  12. "Ron LaSalvia, Chief Operating Officer, has expressed his message to customers, ‘We understand that your sites are your lifeblood, as well as the engine to our economy, and we have committed all company resources, nationwide to a swift resolution and full restoration.’" Interesting -- no mention of analysis/future prevention.

    Reply
  13. Zee Chen

    I had no idea EIG bought hostgator until this disastrous weekend when clients I had referred to Hostgator called me in a tizzy as their sites went down for DAYS!! And some clients on Bluehost as well. I was mortified that Brent sold out to EIG. I hate them and I came to HG from ipowerweb after EIG bought them over 7 years ago and it was the worst online experience I have ever had. I have over 200 clients on my reseller accounts and I am still on the texas data center, thank goodness. But I have to get outta there ASAP! I will never refer anyone to any EIG companies. I had no idea how many companies they have bought up over the years. They are going to become a monopoly. EIG is the worst company ever.

    Reply
  14. I suppose I picked a good week to be looking for a webhost for a WordPress site. I was narrowed down to HostGator, BlueHost, and GoDaddy (which I see much venom about yet I keep hearing equal amounts of good things). Now I am re-thinking my shortlist for web hosting my site. I read a lot of good about Softlayer data centers, who uses them?

    Reply
    • Larry Snodgrass

      I'm not personally in Softlayer, but I'm hearing tremendous things about them. I have a long time business acquaintance over there that should be able to set you up with some references to chat with if you're interested. Larry Snodgrass Business Development Manager IQ Wired, Inc.

      Reply
  15. Then some one please tell me, which one is better regarding the Datacenters the host uses? Dreamhost ? bluehost or hostgator? Thanks a lot !

    Reply
    • Zee Chen

      I was looking at Dreamhost too, and guess who sold to EIG two years ago? Dreamhost is owned by EIG!

      Reply
      • Nicole Henderson Post author

        DreamHost is not owned by EIG. That was an April Fools joke.

        Reply
        • Zee Chen

          I found that out and I left a comment telling them to change it up so people knew it was a joke. If you just scan the headline and first few paragraphs, it looks real. Nothing to joke about now days.

          Reply
  16. Larry Dimmick

    Time to move totally to Softlayer. HG promised things wouldn't change when they moved out of their Softlayer DC, but obviously SOMEONE doesn't know how to run a data center. This new DC in Provo is a poor substitute for what they used to have. Chris - the problem at The Planet was before Softlayer took them over. My servers in their Dallas DC have never had a problem in six years. This problem with HG has cost too much time and money. I appreciate their updates, but stability and uptime trump that anytime.

    Reply
    • Zee Chen

      Besides, they lied to us. These were not "updates" they moved accounts to a new data center, the crap one in Provo.

      Reply
  17. Mo

    My reseller account and site were both down on Friday, and again today. When I attempted to chat with a support person and ask about backup servers, I was told that that sort of equipment costs a lot and that I would be paying "much much more" if they had backup servers. WOW! What great customer service! I am just glad that this happened when it did because I had just purchased my plan, and had only begun to migrate my clients over to the new server. Hostgator...your lack of professionalism and empathy regarding this issue has left me disgusted. I had to google and investigate on my own to find out that most of this happened because you are migrating and being bought out by EIG which was not mentioned by any of your staff. This is very dishonest and underhanded. You really thought you would be able to pull this over on technology professionals!? Come on!! Ridiculous.

    Reply
  18. ELG

    Since last week's outage I've added BlueHost to my server monitoring system. Throughout the weekend and into today I'm seeing the #1 BlueHost DNS name server ns1.bluehost.com drop out for about 5 minutes every few hours. The #2 DNS server is not doing this. Are there still problems in Provo?

    Reply
  19. Goes to show you that most of these hosting companies don't really have their own data centers and personnel onsite. Instead, they rent space like a cabinet, cage or suite and pretend to be bigger than they really are. Not so with the older private companies like Pair.com or AIT.com, both of which have their own real estate and U.S. based technical support - onsite.

    Reply
  20. Erin R.

    I've had different levels of accounts with Hostgator for years now, and this looks like a massive networking problem - like the pipes to the data centers were not switching packets correctly, or were too small, and not like a physical outage of any of the boxes. When your data center gets big, and the redundancies get complex, even small changes to the routing rules can have massive spillover consequences. I think HostGator's engineers did a fairly good job scrambling to cope with the problem, and the support people have been great about handling my support issues and not letting them get sidetracked by an outage. In more than 5 years with this company, this is the first large outage they've had, and they've done a pretty good job coping with it. I hope that things go back to being 'boringly-good' for them for a while.

    Reply
    • Zee Chen

      What you are are not realizing is it is not Hostgator people anymore in the data center, it is EIG and the one data center in Provo.

      Reply
  21. Just goes to show, hosting companies being bought up by the bigger guys always results in less quality hosting for consumers!

    Reply
  22. This outage was the worst I have experienced in the 4 years using bluehost hosting for our business (domain registration, webhosting, email). We lost website and email access as did most of our clients. Here is our analysis of the situation, our personal experience, key tweets from Bluehost showing their most signifcant communications during this data center disaster. This is what we are are telling our clients to consider before making any rash decisions: http://www.ebizroi.com/extended-website-and-hosting-outage-impacts-bluehost-hostgator-and-hostmonster/ (not spam, on topic, but just too much to post in a comment).

    Reply
    • Zee Chen

      Rick your link takes us to a 404 error page. Not sure what happened there. I could not find your article on your site.

      Reply
  23. I've read multiple articles and seen definitive network indicators that they were doing a migration of sites from Texas to Provo, UT. My IP address changed to one that is consistent with a Provo property. If the "routine maintenance" was a batch process designed to migrate a large number of hosts to Provo, their migration plan was apparently not very resilient. The explanations given are not very consistent. There may or may not have been a hardware failure. There may or may not have been a denial of service attack. On the other hand, they may have migrated me to mitigate a denial of service attack that they couldn't easily dodge any other way. Only God and a handful of system administrators and managers know.

    Reply
  24. We took an early look at the impact of the outage yesterday in our data. For those of you unfamiliar with what we do, we track what people are saying about hosting companies on Twitter and analyze the content and sentiment. As expected there was a massive negative outpouring. But that's not unsurprising. I explored what the longer term implications might be by comparing it to a similar outage (GoDaddy's DNS outage in Sep 2012). Full Article here: http://reviewsignal.com/blog/2013/08/03/service-interrupted-a-look-at-the-eig-bluehost-hostgator-hostmonster-justhost-outage-through-twitter/ tl;dr: I expect these EIG brands to regress to the mean fairly quickly.

    Reply
  25. I have a dedicated server with HostGator. As a result of this outage, my eyes have been opened to the fact that HostGator, BlueHost, HostMonster and others are in fact all the same company, all hosted at the same Provo datacenter. So why am I paying more for my HostGator server when I can apparently get the same dedicated server from BlueHost for less? I will be demanding price parity and if you're a HostGator customer, you should be too.

    Reply
  26. The Sorcerer

    there's future hosting, known host and media temple. Media Temple maybe expensive for some, so....

    Reply
  27. Again issues on the data center

    Reply
  28. Wow

    I received this email when they did the migration and was on a dedicated server. Since I have not seen any ram upgrades to my dedicated servers. It was just an excuse to migrate my server. Did anyone else get the same message for their dedicated servers? Hello, Over the next few weeks, our data center we will be performing hardware upgrades on batches of dedicated servers to improve performance. Your server is part of the batch being upgraded soon, and we would like to notify you of the upcoming maintenance. The maintenance window for this upcoming maintenance is 5 hours; however we do not anticipate more than 60 minutes of downtime for your individual server. Our data center's technicians have performed this maintenance several times before and have established a process to minimize the outage period. During this maintenance, your server will be gracefully powered down and have additional RAM installed. Upon completion, your network connectivity and power will be restored and your IP addresses will be maintained. Maintenance Window: 12:00am-5:00am CDT (GMT-5) on Tuesday, July 2, 2013

    Reply
  29. Jaz

    Hey JM, thanks for posting that list. Wouldn't mind hearing who you end up choosing to move to. No words for the disaster this was for us.

    Reply
  30. Jaz

    Hey JM, thanks for the list. Didn't lose quite as much as you, but the day was an unmitigated disaster for us. We have decided we are leaving Hostgator. In the spring we moved from Network Solutions to Hostgator for speed issues and now don't want to jump from the frying pan into the fire, would be interested in hearing who you ended up choosing as your new hosting company. Good luck to all.

    Reply
  31. Good thing I did few months back was to move my reseller accounts to http://www.Webhost.US.Com .. I cannot imagine what would I have done if EIG had lost all my clients data. :(

    Reply
  32. Chris

    Even Softlayer/Planet had an major outage at one time that had servers down upwards of a week in 2008..... http://www.datacenterknowledge.com/archives/2008/06/01/explosion-at-the-planet-causes-major-outage/ Outages can happen at any hosting company since even Microsoft suffered 16 hours of downtime back in March of this year: http://www.theverge.com/2013/3/14/4102720/outlook-outage-overheating-datacenter

    Reply
  33. Wow

    I am moving my dedicated servers with HG back to softlayer.com. Ron, tell us what is sooo much better about Provo. From my experience I have heard nothing but bad experiences after researching other users experiences on the Internet. Soft Layer has provided some of the best service our company has have ever had. Typically if its not broken why fix it, wouldn't you agree Ron? As well if anyone lost money like our company did today you better keep Hostgator to their 99% uptime guarantee as it states in the TOS.

    Reply
  34. Rene

    Ive been a network engineer for over 25 years working with Cisco and Microsoft based systems. Even my small clients of 50 to 100 employees have redundant servers, switches, firewalls and internet on budgets of a few thousand dollars. I find it hard to believe that a multi million dollar company with massive data centers cant handle simple redundancy and failovers. Id fire the entire staff if I was in charge. In addition to losing websites and email for hundreds of clients, we lost DNS records as well impacting schools, hospitals, police agencies that all rely upon Bluehost services. The economic and social damaged due to a single point of failure will results in more than just hundreds of thousands of dollars lost. My lawyer is drafting a letter as I write this. Bluehost needs to get it together and step up and settle up with their customers or lose them like GoDaddy did in droves when they got hit.

    Reply
  35. Jason P

    This outage cost me at LEAST $1500 in commissions. This is ridiculous. I don't know why for the life of me I continue to do business with hostgator.

    Reply
  36. http://enduranceresponse.com is the problem, this is where hostgator and bluehost get their data from. Here is their updates over the last few hours.

    Reply
  37. Joe

    This is the third or fourth outage lasting longer than an hour since the beginning of the year for some of my servers caused by issues at the Provo datacenter. Be wary. This isn't a situation getting better, it's a situation getting worse. Clearly EIG has a plan to move all their brands to Provo over time.

    Reply
  38. Now that we have almost every customer site back online, I wanted to provide an update about what happened at our Provo datacenter today — and to say that we are sorry. During routine datacenter network maintenance, two of our core switches failed. This resulted in a significant service disruption for many of our customers, for our own websites, and for our phone systems. Our entire team spent the day diagnosing and repairing the switches and restoring customer sites. At this point, almost every site is back online. We will continue work to ensure that our services are fully restored for every customer, and will do an extensive analysis to improve our network stability. We know that you depend on us and we work hard every day to earn your trust. Clearly today was not good enough. Nothing bothers me more than when we do not deliver what you expect and deserve. I will keep our customers posted on our progress at enduranceresponse.com. Ron LaSalvia COO, Endurance International Group

    Reply
    • kate mckinnon

      We expect you to have backup for not only two core switches but for your entire Provo data center. The lost business, missed submission deadlines and complete and utter fail of today was made worse by the complete fail on Twitter- it seems that your least eloquent staff member(s) were in charge of the information-free updates. They were rife with misspellings, compared the loss of today to a "bad case of the Fridays", and did nothing to make your customers feel like smart people were in charge of the problem. I just can't get past the concept that you have no backup in place for Provo? Nothing?

      Reply
  39. Steve

    Previously hostgator used only Softlayer datacenter (former The Planet), which is the best datacenter I know here on earth, owned now by a company you might know: IBM. This changed months ago, when Hostgator decided they would migrate most of their plans to a company called Ace Data Centers, forcing customers to use a third grade datacenter, take at close look at ace data center website and take your own conclusions. My dedicated server would never fail when hosted on Softlayer, now, after migration, I have monthly outages... Leave Hostgator as soon as possible, they changed, for the worst. http://support.hostgator.com/articles/hosting-guide/hardware-software/hostgator-data-centers http://www.acedatacenters.com/about.php http://www.softlayer.com/

    Reply
    • Jeff Graber

      @Steve, you expressed my concern and frustration perfectly. My dedicated server was migrated in April. HG did not mention anything about switching data centers. They told us their reason for the migration was to provide upgraded hardware with better redundancy and security. Ace Data Centers is far more inferior compared to Softlayer and HG moved our data to their facility with out telling us. Now, we have slowness and outages all the time. I did not find out we were at Ace until last week when service was down for an entire day. I asked support if there was an issue at Softlayer and was surprised to find out my data was actually in "Provo, Utah"?! Ace has no certifications, only one location, and obviously no redundancy for network devices. HG's hosting service has certainly degraded and I am finding another provider.

      Reply
    • Zee Chen

      Ace did not even bother to finish filling out their about page. How totally unprofessional is that!

      Reply
  40. Oh well, I think it is being fixed as i see some online sites related to them, i wonder if it is really better to go with a smaller quality web host rather than going with those you mentioned in your article.

    Reply
  41. We currently love Pagodabox for hosting. Check them out.

    Reply
  42. Will

    Losing your website connectivity due to an outage sucks, especially if it's your only financial means. It is also the risk you take when you plant your business on the world-wide-web. The truth is that no company can provide 100% uptime guaranteed, and there will always be points of failure or required maintenance, and this happens to be one of them. EIG's brands each have a support window, and unfortunately they can only act as mediators in situations where the problem is at a separate location, the physical datacenter. EIG is taking a dip in profits due to the occurrence itself and through what will be their means of rectifying the situation. This is how most webhosting works. Welcome to the internet.

    Reply
    • Zee Chen

      Actually no. Why have I had no problems for 7 years with HG being in the Dallas center of softlayer and when they move to the crap Provo Ace center it all falls apart. Not welcome to the Internet, welcome to leaving any company owned by EIG and finding a reliable hosting co.

      Reply
  43. Is Ben a HostGator employee? At this point almost any other host is better than HostGator including GoDaddy. I used to be an avid supporter of HostGator, but I have had so many issues with them that I have been migrating to a new host. Of course I have had all sorts of issues migrating since their servers keep going down.

    Reply
  44. This is why I haven't used blue host or HostGator for years now. I started my own hosting company and rent rack-space from Peer1. In 3 years I have never had a service outage other than a couple of restarts for new software that took no more than 2 minutes. The speed is also incredible. I work with a lot of e-commerce websites (some we've moved from BlueHost) and the speed increase has helped lead to 10x gross profit for them. Customers are no longer waiting for their Credit card to be processed all the while feeling less and less secure and wondering if maybe they just got their CC info jacked. Speed does make a difference, and the bigger the giant the harder the fall.

    Reply
  45. jxn

    ...tick tock... I'm wondering if setting up a colo for the provo servers in say -- san francisco, AND/or chicago, dallas, los angeles, you -- someplace "else" might be a wise thing... personally, I'm wondering whose providing the services that are allowing their homepage to still be up... I wonder how many hard restarts my server has had this morning? :) Aha... bliss...

    Reply
  46. sammo

    Here's a competitor to Bluehost, Hostgator, etc. Yes, it's an affiliate link: Arvixe is NOT owned by EIG http://www.arvixe.com/6034.html

    Reply
    • Jim

      Until you look at their TOS... "While the accounts were designed to allow you to send emails to a mailing list, they are not meant to be used for spamming. Therefore, any complaint will result in an immediate suspension and removal of the MarketingClass account. Customers with a SpamCop or Spamhaus complaint will have all accounts with us immediately suspended and canceled. Customers with this track record will not be able to use Arvixe services in the future." So one jerk with a hair across his -ss reports you because he is too stupid to follow an unsubcribe link for something HE asked for. and you're history. No thanks.

      Reply
  47. Only this year have I ever experienced an outage with Hostmonster. This one is far worse. I lost a day of work.

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  48. Looks like they were doing maintenance that morning, maybe something went wrong during the maintenance: http://forums.hostgator.com/emergency-network-maintenance-provo-t278588.html

    Reply
  49. I see no reason as of yet to jump ship. I have been with Hostmonster for several years and have several sites with them. This is the first major outage I have seen.

    Reply
  50. A customer support person advised that top executives like Adam Farrar actually read emails to "Feedback@hostgator.com." It wouldn't hurt to make your voice known. This is the second major outage I have experienced with them in less than a month. The last one lasted three days and cost more than $25,000. Upset customers are not enough to convince HostGator to improve reliability; the only real actions that will have an effect are 1) mass exodus of customers or 2) "failure to perform" lawsuit.

    Reply
    • Zee Chen

      Also when I went onto the online support to ask some questions about this situation the CS rep dropped a cancel link as a reply to my questions!! Seriously can you even believe that? He was like here is the cancel link. Nice to know they care.

      Reply
  51. E

    I've been using them for several years as well and haven't had anything like this happen before. Costing me hundreds of dollars and no ETA?! I noticed my sites were down at about 3:30 AM. Going on 12 hours downtime .... this is 100% unacceptable.

    Reply
  52. Ed

    This is the first major outage I have seen in many years at HG...being in the tech filed I can tell you that everying at these data centers is tripple redundant...so whateverr is affecting them is huge...possibly a DDOS attack or major code rollout debacle....

    Reply
    • peter

      they probably put an update from INDIA into their switches or maybe some fake hardware with back doors for our friends in Asia .. perhaps some angry employee that has left the shop and takes revange. It is just unbelievable how the system can be down for over 12 hours. Even a hosting center in a banana republic would do a better job.

      Reply
  53. TC

    This is insane! All day outage by one of the top 5 small business hosting providers. Their uptime % will suck after this and they can't possibly think 1 month free hosting is going to keep customers. Luckily their SEOhosting.com service isn't down or I'd have 30+ sites offline.

    Reply
  54. An Attack

    Was this an attack on the data center?

    Reply
    • Nicole Henderson Post author

      HostGator said it is not a DDoS attack. It is a network issue within the Provo data center. I am waiting to hear back from HostGator for more details and will update the post once I do.

      Reply
      • An Attack

        Then why wouldn't they just roll it back. Just seems weird to me.

        Reply
  55. VPS at HostGator (Websites and email server) down most of the day. No VPS, No Server login availability, not even webmail through HG. I switched from a GoDaddy VDS for this??? One month of free service will cove about 10 minutes of my losses....Time to find a new service.

    Reply
  56. this has been almost all day now. How long can these "outages" last?

    Reply
  57. A free month of hosting is not worth a few hours of downtime.

    Reply
  58. peter

    Looks like there hasn't been any progress during the past 12 hours. At bst some sporadic working sites. It make me wonder, if they host over 1 million websites, how can it be that they need 12 hours to fix a simple network problem ? For me one thing is clear : their 99.9% uptiome guarantee is a bloody joke. I will move my sites to a more reliable company once that outage is over.

    Reply
    • eric

      actually it appears to have gotten worse. some sites were up an hour ago that are down, now. it's weirdly spotty, though. we have one client at the provo site that's not affected at all, and I can't find anything significantly different about them. they were definitely upgraded in the last round (i know this because they had to call us to help with the fallout).

      Reply
    • Mo

      They have been lying about the network problem. It's actually migration over to different servers because of the buyout.

      Reply
  59. DM

    HostGator has a 99.9% Uptime Guarantee - Looks like everyone gets a free month of hosting today -

    Reply
    • Millions of customers will be leaving immediately... I was already in the process of doing so last night. 16GB backup file (all databases/emails/ftp/etc) but then the network went down, so I only got 5GB of it... So I am completely paralyzed. Godaddy seems to be unaffected, so that will be my dedicated hosting spot as soon as Hostgator goes back up. The other funny thing is that many of us left companies like 1&1 for things like this. Someone, if not many someones, will be losing their job over this.

      Reply
      • Don't go to Godaddy! They are super horrible! - I have been with Hostgator for more than 7 years and I have never had an issue like today. Give them the chance to make this right, they are a good host and I promise you will not like GoCrappy!

        Reply
      • Jeff Graber

        Do not go to Go Daddy! Ben is right they are horrible! That said, HostGator started moving their servers to the new Provo data center. HostGator was solely partnered with Softlayer but recently started moving data to Ace Data Centers. Ace has no certifications or colocations. I have experienced multiple outages since my dedicated server was migrated. InMotion and SingleHop have nice reviews and comparable prices.

        Reply
    • JM

      Unfortunately that free month only does you good if you decide to stay, which I am not. $10,000 in revenue plus 2 large clients lost during 14 straight hours of outage was more than enough motivation and time for me to find a new hosting company through WHT with stellar reputation/cust serv, better boxes, and better pricing. So long Host Gator. After the way this fiasco was handled, I will be avoiding any and all hosting companies owed by EIG like the plague... and according to wiki, there's quite a lot of them. 2slick.com AccountSupport A Small Orange ApolloHosting Berry Information Systems L.L.C. BizLand BlueDomino Bluehost Dollar2Host Domain.com DomainHost Dot5Hosting Dotster easyCGI eHost EntryHost FastDomain FatCow FreeYellow Glob@t Homestead HostCentric HostClear HostGator HostMonster hostwithmenow.com HostYourSite.com HyperMart IMOutdoors Intuit Websites iPage.com IPOWER/iPowerWeb JustHost MyDomain MyResellerHome NetFirms Networks Web Hosting Nexx PowWeb PureHost ReadyHosting.com Saba-Pro SEO Hosting Southeast Web Spry StartLogic SuperGreen Hosting USANetHosting VirtualAvenue VPSLink WebHost4Life Webstrike Solutions Xeran YourWebHosting

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