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April 23, 2002 — (WEB HOST INDUSTRY REVIEW) — The Management Service Provider Association (mspassociation.org), an industry consortium working to define and promote quality of service in the Internet delivery of IT functions, announced on Monday that four of its members have implemented the practices outlined in the Service Quality Management Initiative (SMQI) launched in January 2002 by the MSP Association.
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According to the MSP Association, Web hosting provider Center 7, monitoring and management service provider InteQ, application and infrastructure management provider Sevenspace/Nuclio and remote monitoring and management provider SiteROCK have all implemented the Internet service delivery standards outlined in the SMQI.
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“The trend in IT is to transform IT operations into a measurable service provided to internal and external customers,” says Carolyn Ruech, Executive Director of the MSP Association. “The SMQI program promotes the adoption of the Information Technology Infrastructure Library (ITIL) best practices as the framework for managing complex IT environments because it is a worldwide established standard. We are pleased that a number of services providers are adopting this best practice framework as the standard for quality service delivery.”
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The ITIL practices include core operational processes and guides to measuring service levels. Its programs include a self-assessment survey, training guidelines and workshops, service level guidelines, best practices for service providers and QoS modeling.
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Global end user IT service management association and nonprofit organization the IT Service Management Form (itSMF) (itsmf.net) says it endorses the MSP Association, and the adoption by its members of the ITIL practices. The itSMF says that through implementing these practices, organizations are likely to see an increased return on their IT investment along with increased customer satisfaction.
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SMQI was launched by the MSP Association, says the organization, in January of 2002 with the focus of driving quality standards for Internet service delivery and software tool implementation in existing IT environments.
