September 6, 2007 — (WEB HOST INDUSTRY REVIEW) — E-commerce solution provider Miva Merchant (mivamerchant.com) announced on Thursday that its technical support department is now staffed and managed in-house at its San Diego, Califonia office. The current support hours are 7 a.m. to 3 p.m. PST.
The new support team is headed up by former Miva support engineer Wayne Smith. As the new support manager, Smith is forming a team of only the most competent and customer-friendly support reps in the industry, says the company.
“My single objective here at Miva Merchant is giving our customers the kind of product support we’d like to receive if we were on the other end of the call,” says Wayne Smith. “It’s apparently working, too, judging from the comments we’re getting — everything from ‘Hey, great to have you guys back’ to ‘What a relief not to have the frustration of apparently knowing more than the customer support rep I called for help’. We’re also gratified that within 30 days of acquisition we’ve successfully migrated support back to San Diego and have been able to rehire a number of our key former support reps.”
Miva Merchant offers e-commerce software and services to small and medium-sized businesses, including many well-known manufacturers and retailers such as Nautica, Kia Motors America and SCOTTeVEST.
