December 9, 2005 — (WEB HOST INDUSTRY REVIEW) — Microsoft (microsoft.com) announced earlier this week that it had released the latest update to its hosted customer relationship management solution.
Microsoft Dynamics CRM 3.0 features new configuration, customization and integration capabilities that are designed lower the total cost of ownership.
“Businesses demand a CRM solution that is easy to use, adaptable and affordable,” says Jeff Raikes, president of the Microsoft Business Division. “With its native Microsoft Office and Outlook experience and a flexible platform that gives customers a true choice of deployment options, we are bringing the power of CRM to information workers, enabling them to better understand their customers, be more productive and have a positive impact on their business’ bottom line.”
Microsoft is offering CRM 3.0 in on-premise or hosted deployments. Select partners will provide hosting services for the solution.
Microsoft Dynamics 3.0 will be offered in Small Business and Professional editions. Dutch, French, German and Russian versions of Microsoft CRM will be available January 1, 2006, while 17 more language versions will be released in the coming months.
