Microsoft Lets Existing OneDrive Users Keep Storage in Response to Customer Backlash

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Just over a month after Microsoft announced it would be reducing storage limits on its OneDrive cloud storage service, the company is letting current users retain 15GB base storage and their 15GB camera roll bonus.

According to reports on Friday, Microsoft made the decision after a backlash from unhappy OneDrive users. In particular, a post on OneDrive UserVoice feedback that received over 72,000 upvotes.

“We are all genuinely sorry for the frustration this decision has caused and for the way it was communicated,” Microsoft said in a statement. “Thank you for sticking with us.”

At the beginning of November, Microsoft said that a “small number” of users were abusing OneDrive’s unlimited storage by backing up entire movie collections and numerous PCs. It decided at the time to downgrade its free OneDrive storage offer from 15GB to just 5GB.

Microsoft is only giving current OneDrive users until the end of January to keep their free storage. For more on how to keep OneDrive storage if you’re an existing user, including step-by-step instructions, visit WinSuperSite.

A report by Ars Technica notes, “[at] the heart of this is a conflict between how people used the OneDrive storage, and Microsoft’s objectives for the service. The Redmond firm does not want to be in the ‘dumb storage’ business equivalent to that of, say, Dropbox. What Microsoft wants is for OneDrive to be the glue for other services with true value-adds—things like Office 365, Groove Music, and, more broadly, Windows 10—not just a dumping ground for all their files…”

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