Tweets from the Microsoft Office 365 account updating followers on the email outage
(WEB HOST INDUSTRY REVIEW) –North American users of Microsoft CRM Online and Office 365 experienced outages on Wednesday, a report by ZDnet says.
According to Steven Gerri, general manager, global foundation services at Microsoft, the two incidents were separate, and the Office 365 outage affected customers of “some Microsoft services” hosted out of a North American data center.
SkyDrive outages were also connected to this data center as well, according to the report.
Gerri said Microsoft became aware of the issue at 11:30 am PST. At 5:40 pm EST, Gerri said in a statement that Microsoft had begun to isolate the issue and see service restoration. At that time, he said an investigation was still underway to what caused the outage.
A report by PCMag says outages were reported in Chicago, Denver and New York City, among other locations. Users were unable to access email and IT administrators were unable to manage accounts, the report says.
The Microsoft CRM Online outage was apparently “limited to some organizations in North America” and was resolved as of 6:15 EST, according to ZDNet.
Both reports said many IT administrators and businesses took to Twitter to vent about the downtime, while the Microsoft Office365 account only tweeted four times during the outage. The report by ZDNet suggests Microsoft was slow to comment on the outage in general, and still hasn’t offered much insight into what happened.
As businesses move email systems to the cloud, despite being skeptical about security, these kind of outages impact the way businesses perceive the reliability of cloud-based systems.
About Nicole Henderson
Nicole Henderson writes full-time for the Web Host Industry Review where she covers daily news and features online, as well as in print. She has a bachelor of journalism from Ryerson University in Toronto, and has been writing for the WHIR since September 2010. You can find her on Twitter @NicoleHenderson.
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