(WEB HOST INDUSTRY REVIEW) — Grid hosting provider Media Temple (www.mediatemple.com) suffered a major outage, sending many customers offline for nearly two days, according to a report by Data Center Knowledge.
The outage was triggered by recurring problems with Media Temple’s storage systems, which also caused a 38-hour outage in March.
In November 2006, the web host also saw downtime due to bugs in a third-party storage system.
Websites hosted on Cluster.02 of the company’s Grid-Service platform went offline Monday around 4:15 p.m. after files in its storage system were corrupted, says Media Temple.
According to the company, the issues are only affecting its grid hosting service customers, and not its shared hosting customers. As of 4 p.m. on Tuesday, Media Temple says that 1,800 sites are still offline.
The company says it is experiencing complications with its storage vendor concerning the most effective restoration options and the potential of more downtime.
Problems with Bluearc “first generation” storage system has been cited as the reason for the outage, which also caused the March outage, knocking off Cluster.02 for almost two days.
Following the March outage, Media Temple announced plans to migrate its grid hosting service to a new “second generation” system, however, so far the move has not yet been completed.
The company had also promised a new internally-developed storage system for Grid-Service after a previous outage in December 2007.
Media Temple wrote this message Tuesday on its status page:
“This System Incident is taking place on a cluster using our 1st-generation storage architecture. While we have made significant progress transitioning this cluster to gen 2 storage … there are still components that rely heavily on the gen 1 technology.”
Some customer sites were back up early Tuesday morning, while others remained down pending a lengthy file check of a storage subsystem.
Media Temple announced at 8:21 a.m. PST on Thursday that it had successfully moved 14,146 sites back online, with about 504 sites remaining.
Customers have been airing their frustrations with Media Temple throughout the outage on Twitter and customer blogs.
Twitter user “megsfulton” wrote “media temple this two day outage is unacceptable. can anyone recommend a more reliable host?”, while “matthew8888″ wrote “Maddeningly frustrated with Media Temple. Never had worse customer service. All commerce for our Co down.”
Media Temple has kept customers up to date with the outage by posting messages on its system status blog and Twitter account.
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