(mt) Media Temple announced this week at SXSW that it has launched its new managed hosting service backed by its 24/7/365 CloudTech technical support.
Media Temple’s fully managed hosting includes proactive monitoring and protection of servers around the clock.
Managed Hosting users also have access to a dedicated priority support hotline. There are seven hosting service levels to choose from, which can be scaled up or down instantly depending on user requirements. This is a good feature for clients who many not understand how much support they need until they get their hosting up and running.
“We wanted to bake our CloudTech best-in-class tech support into our high quality VPS hosting infrastructure to offer premium managed hosting to our customers. With Managed Hosting, we become their own private system administrators, handling all the heavy (and the less heavy) lifting 24/7,” Diana Dunn, product manager at Media Temple said.
While Media Temple says the new managed hosting service is designed to bring “peace of mind to web designers, creatives and digital innovators of all stripes,” presumably the hosting offering is open to anyone looking for a managed hosting service with full support.
Premium features that are available with Media Temple’s managed hosting service include a security pack setup and premium security package, advanced performance analysis, and a control panel with the latest version of Parallels Plesk. Other features include optional full root access for server customization, 30-600GB of premium storage, 1GB-32GB RAM, and up to 3TB of bandwidth.
Media Temple demoed its new managed hosting service, which starts at $349, at its open house party at SXSW last night.
This new hosting service comes a week after Media Temple launched a new Premium WordPress Hosting product with 24/7/365 support from its in-house WordPress experts.
With its recent redesign, and two revamped hosting packages, it is clear that Media Temple is serious about setting itself apart from its parent company, GoDaddy, as it continues focusing on what its customers (many in creative fields like web design) want from their hosting provider.