A cut underwater fiber cable is leaving some Yahoo email customers unable to access their accounts for days. UK-based internet providers BT and and Sky customers are affected since both use Yahoo’s email servers.
According to the BT website, the Yahoo email issue is not yet resolved. Sky updated its site Monday to say it has a temporary fix and “that engineers arrived at the site of the break and have started repair work. We don’t yet have confirmation on when a permanent fix will be in place but we’ll provide further updates soon.”
Consistent with other outages at Comcast, HostGator and 24/7 Hosting, customers biggest complaints on Twitter are regarding the lack of clear communication by the company. This seems to be a theme with outages in general. Service providers should note that customers like to be updated often even when there is nothing new to report.
Yahoo’s help site said the cable problem is due to a third party but has not said when it expects the repair to be finished. Metro is reporting that a ship cut through the data cable while fixing a separate pipe nearby.The last update to its twitter feed regarding the incident was on Friday and the help site hasn’t been updated since Thursday. Email giant Gmail also experienced an outage in October but updated it’s customers much more quickly.
Users began reporting login issues on Tuesday and the Yahoo twitter feed said problems had been resolved for most customers that same day. Some users are still reporting they can’t access email. Twitter users are using the hashtag #yahoomaildown to express their outrage.
This outage comes shortly after Mozilla dumped it’s long time partner Google to take on Yahoo as it’s default search engine. Yahoo also had outages earlier this month