September 5, 2003 — (WEB HOST INDUSTRY REVIEW) — Subjex Corporation (subjex.com) said yesterday that California-based Web hosting provider Lunarpages (lunarpages.com), a division of Add2Net Corporation, has expanded its service offerings to include its SubjexCSR (customer service representative) dialogue platform.
SubjexCSR automates the functions of a live customer service operator by interacting with users through a textual dialogue conversation.
“We are extremely pleased with the Subjex collaboration,” said Maximiliam Andersen, director of strategy and development at Lunarpages. “We recognize Subjex as the clear leader in e-self help. We expect good acceptance with our clients, making them more successful.”
According to the company, SubjexCSR reduces customer service costs and increases sales.
