September 5, 2003 — (WEB HOST INDUSTRY REVIEW) — LivePerson, Inc. (liveperson.com) announced this week the availability of LivePerson Service Edition Platinum Series, a fully integrated chat, e-mail and knowledge base online customer service and communication solution.
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LivePerson Platinum integrates its flagship live chat application with a secure e-mail response management system and a knowledge base and FAQ application.
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“LivePerson Platinum allows clients to manage all online customer communications through a single, easy-to-use interface,” said Tony Pante, senior vice-president of marketing and product strategy at LivePerson. “This is a logical progression for the LivePerson product line as we leverage our expertise in real-time communication and move toward a complete solution for our clients? online communication needs.”
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Additional functionality includes reporting capabilities, flexible routing technology and advanced CRM and phone switch integration capabilities.
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LiverPerson Platinum also features advanced security enhancements including 128-bit SSL encryption of all customer interactions and triple DES encryption of all stored data.
