(WEB HOST INDUSTRY REVIEW) — Microsoft Exchange hosting provider Intermedia (www.intermedia.net) announced on Tuesday that its hosted Exchange 2010 service includes a 100 percent data protection guarantee.
The public guarantee is a first among top software as a service providers and is designed to ease the minds of customers and partners that their business-critical data is safe.
Intermedia guarantees that customers’ email and other business-critical data stored in Exchange are fully protected in all cases.
The company says it is able to offer this guarantee, which is enforced by strict financial penalties, because of the proprietary DataEcho architecture Intermedia developed to work with hosted Exchange 2010.
DataEcho allows customer data to be replicated in real-time twice in one data center, then at speed-of-wire a third time to another of Intermedia’s geographically dispersed data centers.
Additionally, regular database “snapshots” are taken in each data center for added protection and rapid point-in-time restores.
This architecture protects customer data in the event of hardware failure, database corruption, or data center loss.
The replicatation of data across “live” working data centers allows customer to access their Exchange environment in the event of a disaster, allowing data to be restored in a timely manner.
According to Intermedia, other hosting providers use only tape backup or do not replicate customer data across live data centers, which takes several days to restore full Exchange service and data.
“The cost of data loss to a business is too great not to be protected 100 percent,” says Jonathan McCormick, chief operating officer at Intermedia. “Intermedia guarantees not only the reliability of our service, but the complete safety of our customers’ data. Our customers can have peace of mind knowing that their data and communications are protected from any eventuality.”
Hosted Exchange 2010 customers are able to select any one of Intermedia’s four data centers to assure the fastest round trip for their email.
Intermedia’s 100 percent data protection guarantee is offered on top of the company’s 99.999 percent uptime service level agreement, both of which are subject to the terms of the SLA.
No related posts.
