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November 20, 2001 — (WEB HOST INDUSTRY REVIEW) — Intel Online Services, Inc. (intelonlineservices.com)
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announced a new automated service technology that extends the company’s
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managed services capabilities and adds remote management and other
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productivity improvements. The technology, known as Intel Open Control
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Technology, gives customers and system integrators shared management and
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flexible control of e-business solutions, whether they are located in an
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Intel Online Services data center, a customer data center or other
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third-party facility.
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The new patent-pending technology has been in development for the last
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several years at Intel. It includes a controller that allows hardware,
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operating system, applications, storage and network infrastructure to be
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managed as a single unit, called a “customer pod.” Intel Online Services
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manages the operations of that pod and works with the customer to automate
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routine and administrative tasks, such as repairing, troubleshooting and
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server provisioning. By utilizing the controller through a secure management
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Web portal, customers can view the status of their services and manage
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automated operational tasks.
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“Enterprise customers have varying levels of information technology
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experience and want to outsource a range of e-business integration,
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operations and management capabilities without losing control of their
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business,” said Dalibor Vrsalovic, president of Intel Online Services. “Our
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automation technology alleviates those fears by putting control back into
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the hands of the customer without compromising reliability or performance.”
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Intel Open Control Technology is currently being piloted with several
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customers. The technology is a key ingredient in a new family of AppChoice
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Managed Services available in the first half of 2002. About Intel Online
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Services Intel Online Services, Inc., a wholly owned subsidiary of Intel
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Corporation, provides managed Web services for the global enterprise.
